Patient Scheduling & Service Associate (Receptionist)-Nebraska Internal Medicine in Lincoln, Nebraska at Bryan Health

GENERAL SUMMARY:

Provides front-line support for patient scheduling, registration, reception, and routine office coordination. Performs standardized tasks that support access to care, including appointment scheduling, data entry, and basic patient communication.

PRINCIPAL JOB FUNCTIONS:

1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.

1. *Schedules and confirms patient appointments using established procedures and scheduling guidelines.

1. *Registers patients and collects demographic, insurance, and financial information with accuracy and confidentiality.

1. *Responds to inbound and outbound phone calls, addressing routine questions and escalating issues as needed.

1. *Greets patients and visitors, provides basic directions, and supports patient access operations by covering different locations or functions as assigned.

1. *Enters, scans, files, and maintains patient documentation in electronic systems.

1. *Reviews basic appointment or order information and refers discrepancies for follow-up.

1. *Supports daily work queues and routine clerical tasks according to defined workflows.

1. *Follows privacy, safety, and compliance requirements in all patient interactions.

1. *Learns departmental workflows, policies, and systems through training, observation, and feedback.

1. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.

1. Participates in meetings, committees and department projects as assigned.

1. Performs other related projects and duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

1. Knowledge of general office procedures and standard clerical practices. 

1. Knowledge of medical terminology and general hospital/clinical processes and procedures.

1. Knowledge of standard healthcare privacy, safety, and financial compliance regulations.

1. Knowledge of third-party payer guidelines and requirements.

1. Knowledge of computer hardware equipment and software applications relevant to work functions.

1. Ability to communicate effectively both verbally and in writing.

1. Ability to perform crucial conversations with desired outcomes.

1. Ability to establish and maintain effective working relationships with all levels of personnel and medical staff.

1. Ability to organize tasks and establish priorities to facilitate accuracy and productivity in a dynamic environment. 

1. Ability to problem solve and engage independent critical thinking skills.

1. Ability to maintain confidentiality relevant to sensitive information.

1. Ability to prioritize work demands and work with minimal supervision.

1. Ability to maintain regular and punctual attendance.

EDUCATION AND EXPERIENCE:

High school diploma or equivalent required. Previous customer service, clerical, or administrative experience, preferably in a healthcare or medical office setting preferred. Meets legal age requirement (19 years of age) to witness patient consents.