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What is the role of a Customer Success Manager - Enterprise at Jobgether?

The Customer Success Manager - Enterprise position at Jobgether is a Full-time or part-time position opportunity in the Customer Service field.

Where is this Customer Success Manager - Enterprise job located?

United States, Other / Non-US, United States

What type of employment is offered for this Customer Success Manager - Enterprise role?

Full-time or part-time position

What is the expected salary for this Customer Success Manager - Enterprise job?

Compensation will be discussed during the hiring process.

Customer Success Manager - Enterprise job near me in United States, Other / Non-US at Jobgether | Jobs and Employment

Customer Success Manager - Enterprise

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager - Enterprise in United States.

This role is responsible for driving post-sales success across a portfolio of enterprise customers using a leading infrastructure orchestration platform. You will act as a strategic partner to customers, ensuring strong product adoption, measurable ROI, and long-term value realization. The position combines account management, technical advisory, and commercial ownership, including renewals and expansion opportunities. You will work closely with DevOps, platform, and engineering stakeholders while also engaging with executive-level decision-makers. The role requires strong collaboration across internal teams such as Product, Support, and Sales Engineering. This is a high-impact position focused on customer outcomes, retention, and growth in a complex technical SaaS environment.

Accountabilities:

Develop and execute strategic success plans across a portfolio of enterprise accounts
Own the commercial lifecycle, including renewals, expansions, and contract negotiations
Drive customer value realization by aligning product capabilities with business objectives
Identify churn risks early and implement proactive retention strategies
Partner with Product and Engineering teams to surface feedback and influence roadmap priorities
Collaborate with Sales Engineering and Support to resolve technical blockers and improve adoption
Monitor customer health, usage, and engagement to drive expansion opportunities
Manage stakeholder relationships from technical teams to C-level executives

Requirements:

5+ years of experience in Enterprise Customer Success or Account Management in B2B SaaS
Experience in DevOps, infrastructure, cloud, or developer tools environments preferred
Proven track record of managing renewals and driving revenue expansion
Strong ability to engage with both technical and executive stakeholders
Experience working with Product, Engineering, and Technical Support teams
Understanding of enterprise procurement and contract negotiation processes
Strong communication, relationship-building, and presentation skills
Ability to manage multiple enterprise accounts in a fast-paced environment
Strong analytical mindset focused on customer outcomes and value delivery

Benefits:

Competitive salary and equity package
Medical, dental, and vision insurance for employees and dependents
401(k) retirement plan
26 days of annual paid time off plus local holidays
Flexible working hours and 40-hour workweek
Fully remote work within the United States
Learning and development budget
Company offsites and team events
Inclusive, international, and collaborative team culture
Strong focus on work-life balance and employee well-being

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Customer Success Manager - Enterprise in United States at Jobgether

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