Manager, Partnership Success- Health Plan in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Partnership Success – Health Plan in United States.

This role is centered on managing and strengthening strategic relationships with health plan partners to ensure high-quality service delivery, strong operational alignment, and long-term partnership success. You will act as a key liaison between external health plan stakeholders and internal cross-functional teams, ensuring seamless coordination across account management, operations, clinical teams, and customer support. The position blends relationship management, performance tracking, and strategic execution to optimize outcomes for members and partners. You will play a critical role in translating partnership goals into actionable plans and ensuring consistent delivery against agreed metrics. This is a highly collaborative, fast-paced environment requiring strong stakeholder management and the ability to influence across multiple teams. The role is ideal for someone who thrives at the intersection of healthcare partnerships, operations, and customer success.

• Manage and grow day-to-day relationships with health plan partners, ensuring alignment on service delivery, performance expectations, and partnership goals.
• Act as the voice of health plan partners internally, ensuring member satisfaction, operational performance, and strategic priorities are represented across teams.
• Support the development and execution of annual strategic account plans in collaboration with senior leadership.
• Oversee partnership performance reporting, delivering insights on trends, outcomes, and opportunities for improvement.
• Coordinate cross-functional initiatives across product, operations, clinical, marketing, and reporting teams to drive partnership success.
• Lead preparation and execution of external partner meetings, including agenda creation, follow-ups, and action tracking.
• Identify and help resolve service delivery issues in collaboration with internal stakeholders and support escalation management when needed.
• Contribute to onboarding and implementation activities for new partnerships, ensuring smooth adoption of systems and processes.

• 5–7 years of experience in account management, customer success, partnership management, or similar client-facing roles.
• Experience working within healthcare, health plans, or health services organizations strongly preferred.
• Proven ability to manage complex, multi-stakeholder relationships in a matrixed environment.
• Strong communication and interpersonal skills with the ability to influence senior stakeholders internally and externally.
• Experience driving operational improvements, performance tracking, and reporting within business or healthcare settings.
• Strong organizational and project management skills with the ability to manage multiple priorities simultaneously.
• Ability to work independently in a fast-paced, ambiguous, and evolving environment.
• Bachelor’s degree or equivalent professional experience.

• Remote-first role based in the United States.
• Competitive salary range of $100,000–$125,000 USD, plus eligibility for bonus and stock options.
• Comprehensive medical, dental, and vision insurance coverage.
• 401(k) retirement plan with company match.
• Flexible PTO policy with 13 paid holidays and wellness days.
• Mental health and wellness support programs.
• Life, disability, and supplemental insurance coverage options.
• Opportunity to work in a mission-driven healthcare technology environment focused on improving care experiences.