Volunteer Coordinator in Vancouver, British Columbia at Vancouver Art Gallery

As a key member of the Events team, the Volunteer Program Coordinator is responsible for the full volunteer lifecycle at the Gallery. This position leads all volunteer program decisions and exercises independent judgment in volunteer administration, while ensuring the program aligns with Gallery priorities, values, and operational needs. The Volunteer Program Coordinator also plays a critical role in fostering a safe, inclusive and respectful workplace and contributes directly to people-related policy implementation and issue resolution across volunteer assignments.

WHAT YOU WILL DO

• Design, implement and evaluate a comprehensive volunteer program aligned with the Gallery’s strategic and operational goals
• Manage all aspects of volunteer recruitment, screening, interviewing,selection, onboarding, scheduling, supervision, performance feedback, correctiveactionand dismissal
• Proactively address performance or conduct concerns using coaching and formal intervention processes
• Lead volunteer training and orientation sessions; develop training content in collaboration with Gallery staff to ensure volunteers meet departmental needs
• Provide guidance and support to staff across all departments on effective volunteer engagement and performance management
• Monitor volunteer contributions,identifygaps or risks and implement corrective strategies as needed
• Serve as the primary point of contact and lead for volunteer-related issues, including complaints, conflictresolutionand emergency response coordination
• Develop and implement strategies to recognize,retainand engage a diverse volunteer base
• Collaborate with People & Culture on policy development, health and safety matters,and volunteer-related investigations
• Maintain and safeguard confidential volunteer records and generate regular program reporting for internal and external stakeholders

• Promote equity,inclusionand Indigenous cultural safety across all volunteer-related practices
• Represent the Gallery and act as an ambassador at recruitment events,orientationsand public functions
• Develop and manage program materials, volunteercommunicationsand digital scheduling tools
• Perform other related duties asrequired

WHAT YOU BRING TO THE ROLE

You hold a degree or diploma in Human Resources Management, Volunteer Management, Business Administration or a related field, or an equivalent combination of education and experience. You also have a minimum of three (3) years of progressive experience managing large-scale volunteer programs, including responsibility for recruitment, selection and supervision. In addition, you have:

• Proven ability to recruit, interview and place high volumes of volunteers across a range of departments, balancing organizational needs with a strong understanding of role suitability and performance expectations
• Demonstrated leadership in managing interpersonal situations and resolving performance concerns with sound judgment,diplomacyand discretion
• Coaching skills and ability to guideothers through volunteer-related issues, with the confidence to act independently on matters related to conduct,conflictand dismissal
• Exceptional time management,planningand organizational skills; abilityto manage competing priorities whilemaintainingfocus on program goals and service quality
• Demonstrated ability to work independently, makedecisionsand manage a program with minimal supervision
• Strong interpersonal skills with the ability to engage and collaborate effectively and tactfully with volunteers,staffand externalpartnersat all levels
• Excellent communication skills including confident public speaking and group facilitation; experience in leading orientations, trainingsessionsand program presentations
• A professional and approachable presence with a commitment to creating a welcoming,inclusiveand respectful environment for all
• Proficiencyin Microsoft Office (Word, Excel, PowerPoint) and experience with volunteer scheduling and database systems
• Commitmentto equity,inclusionand cultural safety with a demonstrated ability to embed these values into volunteer practices and relationships

OUR VALUES

The Vancouver Art Gallery commits to five core values that guide all that we do:   

• We are respectful of the unceded Indigenous territory upon which we are situated   
• We are committed to creating an inclusive and respectful environment   
• We believe that curiosity is a pathway to innovation   
• We establish clear goals and expectations to cultivate a culture of accountability   
• We foster successful collaboration through thoughtful communication and active listening   

The Vancouver Art Gallery is situated on the unceded territories of the xʷməθkʷəyəm (Musqueam), Sḵwxwú7mesh (Squamish) and səlilwətaɬ (Tsleil- Waututh) Nations. We offer a welcoming, team-based office culture, and we are committed to providing equitable access to everyone.  We actively support accessibility, anti-racism, LGBTQ2S+ inclusion, and encourage diversity in our staff, volunteers, visitors, and programming. We cultivate a safer space where all voices are heard, valued and represented.