Customer Service Representative II | ONSITE (Quezon City) in Quezon City at SupportNinja

Work Setup: Onsite at the Sanctum, SM North - EDSA, Quezon City

The Customer Service Representative II is responsible for handling complex customer inquiries and resolving customer issues in a timely and professional manner.

What does a day in the life of a Customer Service Representative II look like?

• Responds promptly and professionally to complex customer inquiries via phone, email, or chat
• Provides in-depth information about products and services to customers
• Resolves complex customer issues in a timely and efficient manner
• Follows up with customers to ensure that their issues have been resolved to their satisfaction
• Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborates with other departments as needed to resolve customer issues
• Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Adheres to company policies and procedures
• Meets or exceeds performance targets for related KPI’s
• Performs other duties as assigned

What are the required qualifications of a Customer Service Representative II?

• 2 years of previous customer service experience, preferably in a call center environment
• Good communication skills, both verbal and written
• Proficient in using computers and various software applications
• Knowledge and experience with a CRM preferred

Preferred qualification:

• Preferably with experience in a financial background - collections, insurance, sales, billing, invoicing, telco billing

Ninja Perks and Benefits

• Full-time employees
  • Competitive compensation
  • Adherence to government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • HMO on day 1
  • Paid time off, birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program
  • Beautiful office space (for onsite employees)
  • Free lunch provided daily (for onsite employees)

Fast-track your application and dive straight into your next big opportunity. Access your Instant Interview here: https://alpharun.com/i/d674UYRfYgwbFNg5BsH59

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

#supportninjajobs