Retail Technology & Digital Operations Specialist in Knox, Indiana at Five Star Marketplace

Retail Technology & Digital Operations Specialist

Type: Full-Time
Location: Five Star – Knox, Indiana
Work Type: Onsite
Pay: Competitive compensation based on experience

Help Modernize and Grow a Community Grocery Store

Five Star is seeking a highly motivated Retail Technology & Digital Operations Specialist to help improve, expand, and modernize our retail technology systems, digital sales channels, promotional execution, and customer engagement strategies.

This position is ideal for someone who enjoys solving problems, learning new systems independently, improving processes, and using technology to drive measurable business results.

Because this is a newly developed role, the successful candidate will have the opportunity to help shape responsibilities, workflows, and long-term objectives while working directly with store leadership.

Position Overview

This role serves as the bridge between retail operations, technology systems, digital marketing, online ordering, and customer engagement.

The successful candidate will help maximize the effectiveness of our existing technology platforms while identifying new opportunities to improve operational efficiency, customer experience, and sales performance.

Systems currently utilized include:
NCR Voyix ENCOR
NCR Voyix Advanced Back Office (ABO)
Instacart
Loyalty and app-based marketing platforms
Website and social media channels
Various vendor and reporting platforms

Key Responsibilities

Retail Technology & Systems
Support and optimize NCR Voyix ENCOR and NCR Voyix Advanced Back Office (ABO)
Manage pricing updates, promotions, reporting, and system maintenance
Identify opportunities to improve operational workflows through technology
Research platform capabilities and recommend improvements
Coordinate with vendors and support providers to resolve technical and operational issues
Assist with implementation of new technology initiatives

Digital Operations & Online Sales
Manage Instacart and online ordering platforms
Maintain digital product listings, pricing, images, and promotional accuracy
Monitor online ordering performance and customer experience
Identify opportunities to increase digital sales and improve operational efficiency

Promotions & Customer Engagement
Coordinate weekly promotional execution across:
Social media
Store website
Loyalty and app card programs
Instacart
Local radio
In-store advertising vendors
Ensure promotional consistency across all customer-facing channels
Support development of digital engagement strategies and customer outreach programs

Reporting, Analytics & Business Improvement
Track promotional performance, customer engagement, and sales results
Analyze available data to identify trends and opportunities
Develop reporting tools and dashboards to support management decision-making
Recommend new technologies, workflows, and promotional strategies
Create measurable improvements in operational efficiency and revenue growth

What We're Looking For

Required Qualifications
Strong technology aptitude and computer skills
Ability to learn complex systems independently
Strong organizational and project management abilities
Excellent problem-solving and analytical skills
Ability to manage multiple priorities with minimal supervision
Strong written and verbal communication skills
High attention to detail
Self-motivated, dependable, and results-oriented

Preferred Experience
Experience in one or more of the following areas is strongly preferred:
Grocery retail operations
Retail POS or back-office systems
NCR Voyix ENCOR or Advanced Back Office (ABO)
Instacart or online ordering platforms
E-commerce operations
Digital marketing and social media management
Retail pricing, promotions, or category management
Business analytics and reporting
Why This Role Is Different

This is not a traditional grocery store position.

This role exists to help Five Star modernize operations, improve customer engagement, increase sales, and maximize the value of existing technology investments.

The successful candidate will be expected to take ownership of projects, identify opportunities for improvement, and help create systems and processes that produce measurable results.

If you enjoy building, improving, and creating solutions rather than simply maintaining the status quo, this position offers a unique opportunity to make a meaningful impact.

Performance Expectations

As a newly developed position, this role offers the opportunity to help shape workflows, processes, and long-term objectives while working directly with store leadership.

Success in this role will be measured by:

Ability to independently learn and maximize existing systems
Problem-solving and initiative
Organization and project completion
Accuracy and consistency of promotional execution
Improvements in digital operations and customer engagement
Contributions toward sales growth and operational efficiency
Development of sustainable processes and reporting tools

The ideal candidate will be comfortable working in an evolving environment and excited by the opportunity to help build new systems and processes that support the long-term growth of the business.

Schedule
Primarily weekday hours
Flexible scheduling available
Some weekends and occasional after-hours support may be required

Benefits
Competitive pay based on experience
Flexible scheduling
Paid vacation
Long-term growth opportunity
Technology-focused career path
Opportunity to help shape and grow a newly developed position

Apply Today
If you are technology-focused, highly organized, self-directed, and excited about helping modernize grocery retail operations through technology, digital engagement, and operational improvement, we'd love to hear from you.