Medical Records/Referrals Specialist in Fayetteville, North Carolina at KidzCare

What it means to be a Records Specialist with Us

We value our families we serve, our communities and our team members. As such we need people like yourself who appreciate time spent with our families providing the highest level of patient care as well as working with an exceptional team of care providers. As a Records Specialist, you are responsible for maintaining the integrity, accuracy, and security of patient health records within the pediatric outpatient practice. This role ensures timely processing of medical record requests, adherence to HIPAA and compliance regulations, and support for providers and staff in accessing patient information. The Records Specialist plays a key role in ensuring smooth documentation workflows that support quality patient care and efficient practice operations.

Our Mission

At our offices, we do our best each day to provide high quality, compassionate health care to the families in our communities, treating each child as our own. Our staff and physicians strive to make each encounter pleasant and informative while respecting the time and individual needs of our patients and families.

Benefits that Matter!

• Paid Time Off
• Matching 401K
• Annual Merit Increases
• Mental Health and Counseling Programs
• Dental and Orthodontic Coverage
• Vision Insurance
• Health Care with Low Premiums
• Short-term Disability
• Access to Virtual Health & Wellness

What a day looks like as a Records/Referrals Specialist

• Creating charts for newborn patients and securing intake paperwork.
• Facilitating intake process for transferring patients including, but not limited to creating charts, sending record releases, reviewing records, contacting patients, and securing intake paperwork.
• Checking the fax inbox and assigning documents as appropriate.
• Assisting with intake processes for new site acquisitions.
• Facilitating process for outgoing record requests for all sites.
• Assisting Patient Services team with phones.
• Facilitates outgoing referral requests which include obtaining prior authorization when necessary.
• Obtains prior authorization for patient medications.
• Schedules and obtains prior authorization for diagnostic imaging requests.
• Meets position requirements and performs essential functions.
• Completes all mandatory training as required.
• Performs other duties as assigned.

The importance of Patient Satisfaction!

• Demonstrates commitment to superior patient experiences with a service-oriented attitude.
• Collaborates with others to coordinate care, resolve concerns, and address the needs of patients, family members, providers and employees.
• Respects and considers patient rights to privacy and complies with all HIPAA guidelines for maintaining confidentiality.

Qualifications

• Experience in a pediatric medical practice preferred.
• Working knowledge of computer applications; prior experience with electronic medical records preferred.
• Ability to speak, read and write effectively.
• Ability to work independently without direct supervision.
• Ability to coordinate, analyze, observe, make decisions, and meet deadlines, in a detail-oriented manner.

Working Conditions & Physical Requirements

• Indoor, temperature-controlled, smoke-free environment.
• May at times work under stressful situations.
• Handicapped accessible.
• Good visual acuity and ability to verbally communicate.
• Ability to lift, lower, push, pull, and retrieve objects weighing a minimum of 25 pounds.

Pay is determined by years of experience as well as location(s) of the office. We hope that you find this position as an exciting opportunity and look forward to the potential of speaking with you!