Advanced Medical Support Assistant in Dayton, Ohio at Akicita Federal, LLC

Akicita Federal is hiring Advanced Medical Support Assistants to deliver high-quality administrative care and front-line veteran support for the Dayton VA Medical Center's primary care program in Dayton, OH. In this role, you will serve as a vital member of an interdisciplinary patient care team, ensuring veterans and their families experience a smooth, professional, and efficient administrative process from the moment they arrive or call. Your work directly impacts veteran access to healthcare by keeping scheduling, records, and clinic operations running accurately and on time.

- Greet and check in veterans in person and by phone, verifying identities and updating demographic and insurance information at every encounter

- Build, coordinate, and maintain complex appointment schedules across one or more clinics, incorporating direct patient input to reduce unnecessary trips to the medical center

- Implement contingency scheduling plans during staffing shortages by adjusting appointment times, relocating visits, or transferring patients to alternate providers

- Review daily consult lists, Recall lists, and return-to-clinic communications to ensure accuracy and timely disposition

- Collect, scan, and record third-party health insurance data and advise veterans on Beneficiary Travel reimbursement eligibility, rates, and voucher conversion processes

- Participate in daily PACT team huddles and weekly care coordination meetings, tracking workload metrics and flagging scheduling access issues to supervisors when mandated windows are at risk

- Receive and route incoming calls with professionalism, integrate incoming health records into the electronic patient record system, and escalate complex patient concerns to administrative leadership within 24 hours

- 23 years of dedicated experience in medical administration or a certification from an accredited institution in a medical administration field

- Demonstrated knowledge of clinical scheduling procedures, business standards, and administrative operating practices in a clinical or ward setting

- Proficient computer skills including experience with digital scheduling systems and electronic medical record (EMR) platforms

- Fluent English reading, writing, speaking, and comprehension skills

- Strong customer service skills with the ability to manage high-stress or sensitive patient interactions with tact and diplomacy

What sets candidates apart:

- Prior experience supporting VA, military, or other federal healthcare facilities

- Hands-on familiarity with VA-specific systems such as VistA, CPRS, or similar VA scheduling tools

- Experience working within a Patient Aligned Care Team (PACT) or interdisciplinary primary care model

- Background in Beneficiary Travel coordination or third-party insurance collection in a government healthcare setting

- Demonstrated ability to analyze scheduling access data and provide actionable recommendations to clinic leadership

About Akicita FederalAkicita Federal is a Native American-owned federal contractor delivering healthcare, clinical, IT, and program-support services across the Indian Health Service, the Department of Veterans Affairs, and other federal agencies. We hire the people who do the work clinicians, analysts, engineers, support staff and we treat them like the professionals they are.

Equal Opportunity EmployerAkicita Federal is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Akicita Federal complies with the Indian Preference provisions of the Indian Self-Determination and Education Assistance Act (P.L. 93-638) where applicable.