Head of Customer Success in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head of Customer Success based in the United States.

This is a high-impact leadership opportunity for a customer success professional who thrives on building scalable systems and driving measurable business outcomes. The role is focused on owning the entire post-sale customer journey, from onboarding and adoption to retention, renewal, and account growth. You will play a critical role in shaping customer experience strategy, reducing churn, accelerating time-to-value, and creating repeatable success processes that support long-term growth. Working within a fast-paced, high-growth environment, you will collaborate closely with product and leadership teams to transform customer insights into meaningful improvements. This position is ideal for someone who combines operational excellence with strong relationship management and enjoys building processes from the ground up.

• Own and optimize the full customer lifecycle, including onboarding, adoption, retention, renewal, and expansion initiatives.
• Design and implement a structured onboarding framework that accelerates customer activation and reduces time-to-first-value.
• Develop customer health scoring models, success metrics, and reporting systems to proactively identify risks and opportunities.
• Drive retention strategies and renewal processes through consistent customer engagement and value realization.
• Identify and execute account expansion opportunities within existing customer portfolios.
• Create, document, and continuously improve scalable customer success playbooks, workflows, and best practices.
• Establish strong feedback loops between customers and internal teams to influence product improvements and strategic decisions.
• Build a data-driven customer success function that balances operational efficiency with exceptional customer experiences.

• 5+ years of experience in Customer Success within a B2B SaaS environment.
• Proven track record of designing and implementing scalable customer success processes, systems, and frameworks.
• Experience managing onboarding, customer adoption, retention, renewals, and revenue expansion initiatives.
• Background working in high-growth startup or scale-up environments with evolving processes and priorities.
• Strong analytical skills with the ability to leverage data to drive customer outcomes and business decisions.
• Excellent communication and relationship-building abilities, with experience engaging customers in high-trust environments.
• Systems-oriented mindset with a focus on solving root causes and improving operational efficiency.
• Highly organized, proactive, and accountable, with the ability to thrive in environments with limited structure.
• Confident decision-maker who can balance strategic thinking with hands-on execution.

• Competitive base salary ranging from CAD $140,000 to $160,000.
• Equity participation opportunity.
• Leadership role with significant ownership and influence over customer success strategy.
• Opportunity to build and scale customer success operations from the ground up.
• Exposure to a fast-growing, innovative business environment.
• Collaborative culture focused on performance, growth, and customer impact.
• Career advancement opportunities as the organization continues to scale.
• Flexible and remote-friendly working environment, depending on location requirements.