Part-time Member Service Representative I in New Hartford, New York at First Source FCU

The primary function of this position is to process member transactions in an efficient and accurate manner, building long-term relationships with members one transaction at a time through Member Service Standards. This role partners with our Financial Service Representatives (FSRs) to meet our Service Objective, “Putting you first by providing solutions to improve your financial life!” while assisting in educating our members about our products and services.

Knowledgeable and Experienced

• Looking for answers until I find them.
• Seeking opportunities to learn from others.
• Appreciating and respecting others views.
• Acknowledging mistakes and learning from them.
• Going out of my way to share my knowledge and experience.

Striving for Operational Consistencies

• Doing it right the first time, being thorough and accurate.
• Taking pride and ownership in my work
• Making and keeping commitments.
• Continuing to look for better ways to do things and challenging the status quo.

Rewarding Work Environment

• Being approachable and accessible to others.
• Creating a pleasant work environment for each other.
• Always asking what more I can do.
• Resolving differences promptly
• Recognizing the contributions of others.
• Embracing diversity in the workplace.

Committed to Member Service

• Interacting with a natural and genuine friendliness.
• Being courteous and respectful.
• Creating a welcoming environment.
• Exceeding your expectations.
• Sharing the moment and finding common ground.