FOIA Analyst in Washington, District of Columbia at HEITECH SERVICES

The FOIA Analyst provides analytical, administrative, and case management support for federal FOIA operations. This role supports the full FOIA request lifecycle, including request intake, search coordination, records review, redactions, case tracking, reporting, correspondence, administrative case file maintenance, FOIAXpress updates, Vaughn index support, and Section 508 compliance. The FOIA Analyst coordinates with FOIA Officers, program points of contact, subject matter experts, attorneys, and other stakeholders to support timely, accurate, and compliant processing of FOIA requests.

Key Responsibilities:

• Monitor FOIAXpress for new requests and referrals; monitor mail, faxes, and email accounts and input new requests into FOIAXpress.
• Analyze incoming requests for procedural issues such as fees, scope, expedited processing, fee waivers, and clarification needs; draft and send acknowledgment letters.
• Update requester and subject fields in FOIAXpress, assign new requests to appropriate FOIA POCs, and coordinate for review and case delivery.
• Identify offices, personnel, and park units likely to have responsive records; task searches, monitor responses, follow up with custodians, and ensure search documentation is complete.
• Gather and organize documents, convert records to PDF, review documents for responsiveness, and process electronic redactions.
• Identify information exempt from release; apply FOIA/Privacy Act exemptions or exceptions; and prepare response packages and correspondence for Federal staff approval.
• Coordinate with Program POCs, FOIA Officers, the Office of the Solicitor, attorneys, bureau/office representatives, requesters, and other stakeholders as needed.
• Create and maintain electronic administrative case files, update automated tracking logs, update FOIAXpress, reconcile case file data, prepare Vaughn indices, and perform case closeout and archiving.
• Prepare weekly FOIA leadership reports, monthly data quality audit reports, custom reports, and materials for website posting, including Section 508 compliant documents.
• Perform FOIA administrative duties such as typing, filing, routing calls and mail, maintaining FOIA email boxes, recording messages and requester calls, and preparing correspondence/form letters.

• Minimum of three (3) years of full-time experience performing FOIA support services or substantially similar FOIA-related functions.
• Three or more years of experience in analytical and administrative support services, including advanced skill in processing records for release under FOIA.
• Associate's degree or equivalent experience.
• Demonstrated experience performing work of similar size, scope, and complexity.
• Demonstrated ability to support the processing, tracking, coordination, review, administration, and management of FOIA requests in a federal or comparable environment.
• High proficiency using Microsoft Office Suite, including Outlook, Word, and Excel; Adobe Acrobat; and electronic FOIA processing and eDiscovery tools.
• Excellent oral and written communication skills to effectively assist, interpret, track, and document FOIA casework.
• Certificates of training at an expert skill level for MS Word and Adobe.
• Proven knowledge of Section 508 requirements and ability to ensure electronically fillable forms are free of accessibility errors and minimize accessibility warnings.
• Proven technical knowledge of the Freedom of Information Act, 5 U.S.C. 552, sufficient to determine what information is covered under the Act, analyze documents, and identify exempt information.
• Ability to work onsite in Washington, DC five days per week.

HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law.

If you require a reasonable accommodation during the application process, please contact us at HR@HeiTechServices.com.

HeiTech Services may utilize technology-assisted tools, including artificial intelligence, to support the review of application materials. These tools are used to enhance efficiency; however, all hiring decisions are made by human reviewers in accordance with federal hiring guidelines.