Credit Specialist H in HOUSTON, Texas at Action Gypsum

The Credit & Collections Specialist is responsible for managing an assigned portfolio of commercial customer accounts from initial credit review and account setup through ongoing credit management, collections, and account maintenance. This position plays a key role in protecting company assets while supporting profitable sales growth through sound credit decisions and exceptional customer service.

The ideal candidate is analytical, customer-focused, and confident making credit decisions while balancing risk management with excellent customer service. Experience in the construction or building materials industry is highly preferred.

Essential Responsibilities

• Review commercial credit applications and financial information to determine creditworthiness.
• Establish appropriate credit limits, payment terms, and account restrictions based on company policy and risk analysis.
• Set up new customer accounts and maintain accurate customer records.
• Manage an assigned portfolio of accounts from onboarding through ongoing credit management.
• Monitor account aging, payment trends, credit exposure, and credit limits.
• Place and release credit holds as necessary while communicating effectively with customers, sales, and branch personnel.
• Establish and manage construction project accounts, ensuring all required job information is obtained.
• Secure and maintain supplier lien and bond rights by managing preliminary notices, notices of intent, bond claims, and other required documentation within statutory deadlines.
• Perform commercial collections through professional phone calls, emails, and written correspondence.
• Build strong working relationships with customers, contractors, and outside sales representatives to facilitate timely payment and resolve account issues.
• Investigate and resolve billing disputes and payment discrepancies by working closely with Accounts Receivable, branch personnel, and customers.
• Provide credit references and respond to customer credit inquiries.
• Maintain thorough documentation of account activity and collection efforts.
• Recommend adjustments to credit limits and account terms based on changing customer performance and financial risk.
• Support month-end collection initiatives and departmental goals.
• Perform other related duties as assigned.

Qualifications

• Minimum 3 years of commercial credit and collections experience.
• Experience in construction materials, building supply, or commercial construction is strongly preferred.
• Knowledge of commercial credit principles and financial statement analysis.
• Experience managing business-to-business (B2B) accounts.
• Working knowledge of supplier lien rights, bond claims, and construction payment practices is preferred.
• Strong negotiation, communication, and customer service skills.
• Excellent organizational skills with the ability to prioritize multiple accounts and deadlines.
• High attention to detail and strong analytical abilities.
• Proficient with Microsoft Office, particularly Excel and Outlook.
• Experience with ERP/accounting systems is preferred.

Preferred Qualifications

• Experience with construction accounting or building materials ERP systems.
• Familiarity with mechanics lien laws, public works projects, and bond claim requirements.
• Experience evaluating business credit reports and financial information.

What We're Looking For

The successful candidate will be:

• A self-starter who takes ownership of their portfolio.
• Comfortable making sound credit decisions.
• Professional and confident communicating with customers at all levels.
• Organized and deadline-driven.
• Able to balance customer relationships with effective risk management.
• A collaborative team player who works well with Sales, Branch Operations, and Accounts Receivable.

Schedule

• Full-time
• Monday through Friday
• In-office position located in Houston, Texas

We offer a stable, team-oriented environment where you'll have the opportunity to make a direct impact on the company's financial health while building strong relationships with customers and internal teams.