Tier 1 Help Desk Support in Annapolis Junction, Maryland at MISSION FIRST INC

MUST BE U.S. CITZEN
MUST HAVE ACTIVE TS/SCI WITH POLYGRAPH

• Responds to internal and external IT Service Requests for IT service on both Unix and NT servers.
• Provides user notification of receipt of Web- or email-submitted requests.
• Logs and tracks inquiries using service request management database and maintains history records and related documentation.
• Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.

• Must be U.S. Citizen
• Must have active TS/SCI with Poly
• Must have certification DoD 8570 IAT Level 1
• 5 years’ experience with BS Degree (Computer Sci or equivalent) OR 10 years’ experience in lieu of BS Degree
• Minimum of 1 year of experience with background in Microsoft Office applications to include Outlook, Word, and Excel.

Desired:
Experience in ticket management system like SupportIT and Service now
Unix experience is not required but is a plus.