Senior Guest Services Specialist at Lutheran Life Communities – Arlington Heights, Illinois

Start a new career as a Senior Guest Services Specialist at The Lutheran Home Hearthstone Assisted Living Community!

At The Lutheran Home, you will start a satisfying career in a faith-based, mission-driven organization where our team members are supported and called to serve. The Lutheran Home has a culture that promotes growth and recognition and invests resources back into the team.

Apply today and receive a response within 48 hours!

Why choose The Lutheran Home?

• A mission to connect with residents, team members, and the community.
• Recognition for exceptional service, drive, and motivation through our unique Culture Program
• Embrace a culture where caring for one another is second nature.
• Become part of a close-knit environment where the values of support, collaboration, and shared experiences define our everyday interactions.
• The salary range is $52,000-$54,000/ year

A Senior Guest Services Specialist will make a significant impact by serving as a concierge and managing the concierge team to ensure residents and guests are greeted and directed with exceptional care. By efficiently handling email inquiries, ordering office supplies, and assisting with organizing and preparing paperwork, they streamline day-to-day operations. Their role extends to supporting inter-disciplinary and guest communication and performing administrative tasks like data entry, ensuring seamless coordination across departments. Through these efforts, the senior guest services specialist contributes to creating a welcoming, organized, and responsive environment for both residents and visitors.

Schedule: Monday-Friday 8am-4pm with some evening shifts and some weekends and holiday coverage

What you will need:

• High school diploma or general education degree (GED) or at least six months clerical experience and/or training; or equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
• Must be able to comprehend and perform oral and written instructions and procedures.
• Possess intermediate personal computer skills and ability to utilize various software programs, including Microsoft Office Suite (Word, Excel, Powerpoint).
• 3 years of customer service or reception experience required