House Supervisor at Appalachian Regional Healthcare System – Boone, North Carolina
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About This Position
The House Supervisor at Watauga Medical Center is responsible for overseeing the operational aspects of the hospital. This role ensures the provision of high-quality patient care, efficient staffing, and smooth hospital operations. The House Supervisor serves as the administrative representative in the absence of senior management, addressing any issues that arise and coordinating resources as needed. Key Responsibilities:
Operational Management:
- Supervise hospital operations during assigned shifts to ensure efficient and effective delivery of patient care.
- Serve as the administrative representative for the hospital, making decisions in the absence of senior management.
- Coordinate patient admissions, transfers, and discharges to ensure optimal bed utilization and patient flow.
- Address and resolve any operational issues or emergencies that arise during the shift.
Staffing and Coordination:
- Monitor and adjust staffing levels based on patient acuity, census, and staffing guidelines.
- Provide support and guidance to nursing staff and other healthcare professionals.
- Ensure that staff adhere to hospital policies, procedures, and standards of care.
- Facilitate communication and coordination between departments to ensure seamless patient care.
Patient Care and Safety:
- Ensure that high standards of patient care are maintained at all times.
- Respond to patient care concerns, complaints, and incidents, taking appropriate action to resolve issues.
- Monitor the hospital environment to ensure safety and compliance with regulatory requirements.
- Participate in patient rounds and assess the quality of care being provided.
Crisis Management:
- Lead and coordinate the hospital's response to emergencies, including medical, operational, and environmental incidents.
- Implement emergency procedures and protocols as needed.
- Communicate effectively with staff, patients, and families during crisis situations.
Documentation and Reporting:
- Maintain accurate records of operational activities, staffing adjustments, and incident reports.
- Communicate shift activities and issues to the incoming House Supervisor and nursing leadership.
- Prepare reports and documentation as required by hospital policies and regulatory agencies.
- Graduate of an accredited nursing program
- Minimum 2 years of experience in acute care setting
- One-year prior experience in a similar role with a similar scope is preferred
- Current licensure as an RN in North Carolina
- Basic Life Support (BLS) from the American Heart Association is required at the time of hire
- All required certifications must be obtained within 1 year of hire date, BLS
- BLS, Advanced Cardiac Life Support (ACLS) and Pediatric Advanced Life Support (PALS) certifications must be obtained from the American Heart Association.
- Ability to communicate courteously and effectively with the public, patients, family, staff, and physician and acts within the chain of command, utilizing positive verbal and non-verbal skills
- Competent in delivering safe and effective patient care within legal limits of license and certifications and hospital policies and procedures
- Knowledge of the continuum of nursing care provided in the patient care department
- Ability to demonstrate exceptional customer service to patients, family, staff, and physicians
- Lifts, positions, pushes, pulls, and/or transfers up to and greater than 50 pounds
- Manual dexterity and mobility
- Prolonged, extensive or considerable sitting/standing/walking
- Bending, squatting, twisting, and turning
- Near acuity: ability to see clearly at 20 inches or less
- Regularly exposed to the risk of bloodborne diseases
- Frequently exposed to hazards from electrical/mechanical/power equipment, odorous chemicals, and specimens and unpleasant elements (accident, injury, slippery surfaces, uneven surfaces), etc.
- Subject to irregular hours (days, evenings, nights, weekends, holidays) and emergencies
- Continuous standing and walking long periods = to or greater than > 8 hours per shift
- Speaking, reading, and writing, expanded > 8 hours per day
- Exposed to vibration and cramped spaces > 1-hour day
- Frequently mobilizes patients > 4 hours per day
- Frequently per shift: lifts, carries, pushes, and/or pulls > 50 lbs.
- Frequently per hour: bends, squats, kneels, twists, turns, and reaches
- Frequently per minute: hand, finger, and wrist repetition and moderate dexterity
- Frequently per hour: exposed to soft voices > 3 feet away
- Frequently per hour: exposed to close eye work
- Infrequently per shift: may be exposed to Ionizing/nonionizing radiation exposure, including x-ray and microwave
About UNC Health Appalachian
It's official - UNC Health Appalachian earned an "A" in the fall 2023 Leapfrog Patient Safety Grades! UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. UNC Health Appalachian stays committed to promoting health in the High Country, enhancing quality of life, and simply “making life better.“
About UNC Health
UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine (SOM). It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognition for quality care, patient safety and the overall patient experience. For more information, please visit unchealth.org.
UNC Health Appalachian embraces diversity and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We value a workforce that reflects a variety of backgrounds and perspectives, as it enhances our ability to provide outstanding care. We welcome and encourage applications from candidates of all backgrounds and experiences. UNC Health Appalachian is committed to providing a fair and inclusive hiring process and a workplace where all team members feel respected and empowered. If you require accommodations during the application process, please contact us.
Employment at UNC Health Appalachian is contingent upon successful completion of a background and drug screen.
For accommodations or additional information, contact recruitment@apprhs.org.