PATIENT ACCESS SPECIALIST REGISTRY in Chicago, Illinois at Sinai Chicago

As part of the Revenue Cycle, the Patient Access Specialist, you are responsible to adhering to strict patient safety policies to ensure compliance to regulatory agencies through proper patient identification processes, insurance verification and financial services.

WHAT YOU WILL DO:

• Collects and validates patient demographic information, including but not limited to insurance, health, financial and religious information at the time of registration.
• Responds to patient concerns and inquiries professionally.
• Maintains positive working relationships with patient’s physicians, visitors and staff. Communicates to the parties involved (staff, physicians and management).
• Ensures all phone calls are answered in a timely (3 rings preferably), professional manner while warmly introducing self to caller and demonstrating sensitivity to diverse populations.
• Greets, directs, and updates patients in a pleasant, professional and courteous manner.
• Performs proper steps necessary to secure order/referral including: logging into necessary operating systems, faxing or calling physician office and/or office staff to retrieve orders/referrals as necessary.
• Documents all pertinent information into HIS notes system pertaining to scheduling, registration and insurance verification information that may affect service outcomes.
• Schedules/re-schedules patients’ appointments as required via scheduling system verifying correct appointment has been made while engaging the patient.
• Ability to check the voicemail system as directed, log callbacks and clear messages within 1 business day.
• Conducts any end of day billing or cash reconciliations in a timely and accurate manner.
• Uses all technology systems effectively and correctly as instructed by management.
• Monitors volume, including incoming calls and patient waiting areas to ensure that patients are assisted in a timely manner.
• Consistently meets or exceeds the 96% accuracy rate on bi-annual competency exams.
• Other duties as assigned per management.

WHAT YOU WILL NEED:

• High School required, some college preferred, or work experience equivalent
MINIMUM WORK EXPERIENCE:
• Healthcare background preferred
KNOWLEDGE & SKILLS:
• Strong customer service skills
• Strong medical terminology knowledge
• Ability to communicate with all levels of staff
• Proficient with computers
REQUIRED LICENSES, CERTIFICATES, REGISTRATIONS:
• N/A