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BMC Rehab Support Representative at Berkshire Health Systems – Pittsfield, Massachusetts

Berkshire Health Systems
Pittsfield, Massachusetts, 01201, United States
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About This Position

  • DEFINITION/PRIMARY FUNCTION
    • The Rehabilitation Support Representative is responsible for, but not limited to, the smooth operation, coordination and implementation of the following functions: registration, reception, insurance verification, precertification, scheduling, administrative/clerical support, physician support and medical record management for Physical Therapy, Occupational Therapy, Speech Language Pathology, Audiology and Physiatry services provided at the Center for Rehabilitation. It is expected that a strong customer service focus is demonstrated in all interactions with patients/family, physician offices, clinicians, co-workers, payers and other departments.
  • POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)
    • Experience:
      • Two years of experience in a busy medical office required.
      • Rehab experience strongly preferred.
      • Experience working with commercial payers, Medicare and Medicaid required.
      • Experience working in admissions or community scheduling preferred.
      • Experience with word processing, spreadsheet and powerpoint software required.
    • Education and Training:
      • High school graduate or equivalent required.
      • Level of knowledge associated with two years of college or equivalent work experience preferred.
    • License, Certification & Registration:
      • N/A
    • Other Requirements:
      • Medical terminology required.
      • Knowledge of procedures and appointment types for Physiatry, Physical Therapy, Occupational Therapy, Audiology and Speech Language Pathology preferred.
      • Proficiency with the hospital's computer system/software which manages scheduling, registration and payer/benefit verification preferred.
      • Ability to work independently, handle multiple tasks at one time.
      • Strong interpersonal skills (both oral and written).
      • High level of flexibility and organization.
      • Ability to interact appropriately with community, hospital staff, and physicians.
      • Ability to maintain high level of confidentiality.
      • Demonstrated proficiency with written and oral communication.
      • Ability to speak English language in a clearly understandable manner.

Job Location

Pittsfield, Massachusetts, 01201, United States

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