Implementation Analyst at Monarch – Remote

100% Remote

At this time, we are not accepting applicants in the states of Colorado, New York, or California.

Monarch Financial Technology Solutions, Inc. (Monarch) is seeking an Implementation Analyst who will work within an energetic professional services team for our client, a market-leading Software as a Service (SaaS) company, and will be responsible for designing and configuring the software platform for our client’s customers in response to their specific business requirements. The role is a mix of client-facing consultative work and behind-the-scenes platform design, configuration, data analysis, and data manipulation.

Monarch specializes in implementation, configuration, and consulting services for firms and SaaS providers in the private capital markets space. Monarch serves as a trusted delivery partner for scaling SaaS platforms, helping them grow without compromising service quality. Through platform admin support and strategic, project-based consulting, the company helps firms seamlessly adopt and maximize ROI on their technology stack.

Requirements

What You'll Do:

• Analyze client legacy data sets to understand the impact of the data on system design
• Drive and manage new client implementations from start to finish. This includes providing guidance, assistance, and support to customers from the initial requirements gathering to technical platform configuration and training
• Manages client and internal stakeholder relationships adeptly throughout the entire implementation process
• Earns trust by consistently delivering accurate, timely, and comprehensive responses to routine inquiries, both in written and verbal contexts
• Work closely with SaaS engagements teams to facilitate consistent customer experiences and go-lives
• Work with Microsoft Excel to map, collate, and normalize disparate data sets for import into the platform
• Provide consultative system design and industry best practice recommendations throughout an implementation
• Hold both client customers and internal team members accountable to project timelines and budgets
• Work with multiple customer implementations concurrently
• Analyze and understand client data as an important factor that influences a client's system design
• Leverage and continually develop best practices for each data environment and client vertical to assist in future implementation efficiencies

Qualifications & Experience:

• Bachelor’s degree from an accredited college or university
• Organization, effective time management, and the ability to multitask
• Strong analytical and creative problem-solving abilities
• Comfort with Microsoft Excel, familiarity with basic Excel functions
• Ability to adapt to rapidly evolving situations
• Strong sense of personal responsibility and ownership over your work
• Willingness and love of learning new technology, new processes and procedures, and new business models

Bonus Points:

• Private Capital Markets, Banking, Fintech, or Financial Services experience
• Advanced Excel skills (v-lookup, x-lookup, Pivot tables)
• Experience with CRM tools
• Experience in project management

Benefits

• Work From Home (100% remote!)
• Health Care Plan (Medical, Dental & Vision) for employee (a significant portion of employee only paid) and family (paid in part)
• Collaborative culture: virtual events, retreats, & swag
• Training & Development
  • Individual Training Budget
  • Certifications are encouraged with bonuses
  • Mentoring Program with bi-weekly 1:1s
  • Up-to-date technologies, tools and methodologies
• Parental Leave (Maternity & Paternity)
• Flexible PTO plan
• Retirement Plan (401k)

The salary for this role is $50,000 - $60,000 per year, commensurate with experience.

Monarch Financial Technology, Inc. does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.