Information Technology Technician II at Villanova University – Villanova, Pennsylvania

Villanova University
Information Technology Technician II

Posting Details

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Position Information Posting Number:20255561VPosition Title:Information Technology Technician II Posting TypeStudentHours/week:10-20Eligibility:Work study preferred but open to all studentsSemester2025-2026 Academic YearLocation St. Mary's HallDetailed Work ScheduleNumber of positions:5Department:715-UTS - Technology Support ServicesContact Name:Kimberly WalterContact Phone/Extension:6105194899 Position Summary Information Job Description Summary:

• Deliver first-level help desk support for all UTS-supported systems.
• Assist students, faculty, and staff with issues related to Villanova technology and systems.
• Diagnose and resolve computer-related problems.
• Record support requests using the TeamDynamix (TDX) ticketing system.

Requirements:

• Enrollment as a graduate student at Villanova University with 1 year of previous relevant experience or relevant coursework.
• Willingness to complete necessary training and certifications.
• Strong problem-solving abilities and effective communication skills.
• Must be a current graduate student at Villanova University.
• Basic technical knowledge to support IT infrastructure (e.g., troubleshooting hardware/software, understanding of operating systems).
• Excellent written and verbal communication skills.
• Strong customer service experience.

Additional Information:Summer, Fall, and Spring position.
* Technology Support Services will provide ALL training.Physical Demands Summary:Wage Rate:13.00 Posting Detail Information Closing Date (11:59pm ET):Open Until FilledYesPosting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Are you currently a registered Villanova student?
   • Yes
   • No
2. * Are you eligible for work study?
   • Yes
   • No
   • I don't know
3. * What is your availability? (days and times)

   (Open Ended Question)

4. * Have you ever worked on campus before? If “Y”, what department and semester/year?

   (Open Ended Question)

Optional Applicant Documents:Required Documents

1. Cover Letter / Letter of Interest
2. Resume / Curriculum Vitae

Optional Documents