On-Call Shelter Support Staff at Chicanos Por La Causa – Albuquerque, New Mexico

On Call and On Point.

Our shelter team is hiring a pool of on-call support staff to jump in and keep things running smoothly.

SCHEDULE: On-Call for a variety of shifts, including weekends and holidays. Hours will vary as on-call needs require.

LOCATION: 7440 Jim McDowell Rd

POTENTIAL FOR FULL-TIME
Being part of the on-call pool helps us create a talent pipeline for future full-time roles Gateway West! On-Call Shelter Support Specialists may be considered for permanent or regularly scheduled positions (such as Dorm Monitor, Intake Specialist, or other shelter roles) as vacancies become available, based on performance, training completion, and organizational need.

ABOUT GATEWAY WEST
Gateway West is Albuquerque’s largest shelter, serving an average of 600 people per night, with cold winter nights bringing in more than 700 people, offering a safe and welcoming environment to people experiencing homelessness. The center is open year-round, offering meals, a warm overnight bed, and secure under-bed storage. Shuttle service is provided daily. The team provides easy access to trauma-informed services such as case management, job searching, and other supportive services. The team's goal is to guide guests through a successful exit from the shelter to safe, stable housing and a plan for ongoing support.

HOW WILL YOU MAKE AN IMPACT?
You will get to do a little of everything in this flexible, cross-trained frontline role, filling operational gaps at Gateway West as needed. Your main impact is to provide coverage across multiple shelter functions, including Dorm Monitoring, Intake Support, and limited Transportation Support, depending on shift needs. You will be activated to ensure continuity of shelter operations, client safety, data integrity, and compliance during staffing shortages, call-outs, high census periods, or emergency situations.

Dorm Monitor Support Functions (as assigned)

• Monitor dormitory areas to ensure resident safety, cleanliness, and compliance with shelter rules
• Conduct routine rounds and wellness checks
• Enforce curfew, quiet hours, and lights-out procedures during night shifts
• Support conflict resolution between residents and escalate concerns appropriately
• Provide emotional support and referrals as needed
• Document incidents, rule violations, and shift activities

Intake Support Functions (as assigned)

• Assist with guest intake and check-in processes
• Support data entry and documentation in HMIS and related systems
• Assist with daily census counts and reporting
• Support completion of assessments and basic service navigation
• Maintain confidentiality and data accuracy

Transportation Support Functions (as eligible and trained)

• Transport clients to medical appointments, shelter referrals, or approved locations
• Conduct pre- and post-trip vehicle inspections
• Follow all safety protocols and documentation requirements
• Prioritize medically fragile clients when assigned

General Shelter Operations

• Support meal distribution, supply restocking, and facility needs
• Respond to emergencies following established protocols
• Maintain professional communication with staff, residents, and partners
• Step into other shelter operational tasks as needed to maintain continuity

Other Duties as Assigned

• Perform other duties as assigned to support shelter operations, emergency response, and continuity of services as operational needs evolve.
• May be temporarily assigned additional responsibilities within scope of training and certification to ensure program compliance and client safety.

WHAT MAKES YOU A GREAT ON-CALL SUPPORT STAFF?

• You are ready when called, stepping into different operational roles to help the team.
• You always center trauma-informed, culturally competent, client-centered care.
• You are genuinely committed to working with unhoused, multicultural, low-income populations.
• You practice self-control and stress-management, enabling you to handle the demands of working in an active 24/7 shelter environment.
• You are comfortable managing multiple tasks and priorities, meeting deadlines and following-through.
• You have a proven ability to de-escalate and mediate conflicts, demonstrating interpersonal and communication skills.
• You champion safety and compliance.
• You have the experience and have an aptitude for picking up new skills, such as intake, documentation, HMIS, census tracking, community resource navigation, rapid response, transportation.

MINIMUM QUALIFICATIONS AND COMPETENCIES

Completed High School Diploma or GED required Minimum 1 year of experience in a shelter, residential, or human services setting preferred Experience working with individuals experiencing homelessness strongly preferred Ability to work flexible, on-call shifts including nights, weekends, and holidays Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook, especially Microsoft teams), HMIS experience preferred Valid driver’s license in good standing (required if assigned transportation duties)

Requirements:

Understanding of trauma-informed care and cultural humility Experience and commitment to working with multiethnic, multicultural, low-income populations
• Excellent attention to detail, analytical, and problem-solving skills

Jump in and apply today!

Chicanos Por La Causa, Inc. is an Equal Opportunity Employer

CPLC knows it takes variety of thought, culture, background, and perspective to create a truly impactful workforce. As CPLC grows, we are seeking talented employees with varying backgrounds, cultures, perspectives, and experiences to support our innovation and creativity. CPLC commits to a continued focus on fair and just hiring, training, promotional practices, and policies. We work for real change and progress in equal opportunity recruitment, hiring, and advancement. Learn more by visiting https://www.eeoc.gov/poster

California Residents: Chicanos Por La Causa, Inc and its subsidiaries will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.