General Manager in Houston, Texas at Popeyes - LB

The Restaurant General Manager is the operations leader of the restaurant focused on profitability, Guest service, people development and operations management. The RGM oversees all of the daily operations of a single restaurant, driving profitability and guest experience. The RGM invests their time in developing servant leaders, creating memorable experiences, and administrative activities.

Essential Duties and Responsibilities

Leading the Business

• Manages inventory costs and maintains inventory by performing Daily and Weekly counts.
• Places and receives inventory truck orders
• Ensures preventative maintenance of restaurant facility and equipment is completed in accordance with Company standards
• Ensures that restaurant follows all cash control and security procedures (e.g. safe counting, cash drawers)

Create Memorable Experiences

• Call Guests back who have had problems/complaints
• Motivates and directs team to exceed Guest expectations with accurate, fast and friendly service in a clean facility
• Creates action plans to improve Guest metrics

Creating Leaders

• Recruiting and Interviewing potential employees
• Complete orientation for new employees
• Creates and monitors schedule and manages team on-boarding process
• Establish a positive culture in the restaurant

Leading Store Operations

• Directs restaurant team toward a common goal while meeting KPIs.
• Ensures that restaurant upholds food safety and brand standards

• Must be at least eighteen (18) years of age
• High School Diploma or GED required
• 1-2 years of previous quick service restaurant experience, experience in management preferred
• Some understanding of P&L interpretation and management to influence profitability
• Demonstrated leadership skills
• Available to work evenings, weekends and holidays
• Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant
• Must be able to lift up to 50 pounds of force frequently to move objects
• Ability to carry products/boxes and miscellaneous weighing no more than 50 pounds
• Consistently handles product preparation