Branch Services Officer at First Southwest Bank – Alamosa, Colorado

Position Description: The BSO (Branch Services Officer) is responsible for assisting with the oversight of Branch Services, ensuring operational efficiencies that align with bank regulatory policies, procedures, and risk standards. To ensure all branches are providing high quality customer service in a professional and courteous manner while mitigating the risks inherent with branch operations. Provides active support to Branch Management, Personal Bankers and Tellers through Training, Coaching, and Monitoring to ensure efficiency and accountability Position Responsibilities: Responsible for the operational support to Branch Managers and Personal Bankers. Provides on-boarding, new hire training and continuing development process for branch staff. Ensures comprehension and preparedness to be successful. Enforces and adheres to compliance, security, and bank regulations. Follows bank policies, procedures, and meets sales and service goals. Make recommendations to help branches operate efficiently and improve sales and service. Knowledgeable of bank regulatory and internal audit policies. Partners with applicable departments to ensure the smooth and efficient flow of information and separation of duties. Coordinates with Deposit Services to identify situations impacting service level quality standards to determine solutions to both internal and external customers. Approximately 50% of time will be spent traveling to all branches. SECONDARY DUTIES: Assist Branch Managers in responding to Exam/Audit and internal monitoring exceptions and corrective actions. Performs ongoing training of compliance and banking regulations, as well as keeping informed of any changes to the regulations. Performs ongoing training for internal processes and procedures, including assisting with onboarding new staff and job role transition. Bring consistency of Service to all branches through review/revising procedures and techniques. Minimum Qualifications: MINIMUM QUALIFICATIONS: -

Bachelors Degree in Business Administration, Finance or a related field and minimum 3 years directly related banking experience, including supervisory experience.

Computer skills required.

Pleasant disposition which gives a positive image of the bank to customers and prospects.

Valid drivers license and ability to travel.

Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Additional Information: