Front Desk & Sales Support Associate in Cincinnati, Ohio at MCAF LLC

McSwain Carpets and Flooring – PRO/Wholesale Division | Cincinnati, Ohio

Build your career with one of Cincinnati's most respected and historic companies in a $35 billion-dollar industry!

About McSwain PRO

McSwain PRO is a wholesale flooring showroom dedicated to providing trade professionals with a premier business-to-business purchasing experience. We proudly serve remodelers, contractors, builders, designers, architects, real estate investors and flippers, and flooring professionals with an expansive selection of quality flooring products at exceptional wholesale values.

Our members have access to millions of dollars in in-stock inventory, allowing them to find the right products to meet their customers' needs. We believe in providing quality materials, consistent pricing, and responsive service that help keep projects moving smoothly from start to finish.

We're looking for a friendly, dependable, and motivated individual to join our team as a Front Desk & Sales Support Associate.

About the Position

This is an important front-of-house role for someone who enjoys interacting with people, staying organized, and keeping things moving in a busy showroom environment.

You'll be one of the first points of contact for our members and customers, helping create a welcoming and professional experience while supporting our sales team with daily operations.

This is a great opportunity for someone who is organized, task-oriented, personable, and eager to learn. Previous flooring, construction, or sales experience is welcome but absolutely not required. We are happy to train the right person for a rewarding career!

Key Responsibilities

• Greet customers, contractors, remodelers, and trade professionals as they enter the showroom.
• Answer incoming phone calls and direct inquiries to the appropriate team members.
• Assist customers with general questions and help guide them to the appropriate sales representatives.
• Print and prepare customer pickup slips and assist with order pickup coordination.
• Provide general administrative and sales support to the showroom team.
• Help maintain an organized, professional, and welcoming front desk and showroom environment.
• Communicate effectively with sales staff, warehouse personnel, and customers.
• Assist with daily showroom tasks and other responsibilities as needed.
• Help ensure customers receive friendly, responsive, and professional service.

What We're Looking For

The ideal candidate is:

• Friendly, approachable, and enjoys working with people.
• Organized, dependable, and detail-oriented.
• Task-oriented with the ability to manage multiple responsibilities throughout the day.
• Comfortable answering phones and interacting with customers.
• A good communicator with a positive, professional attitude.
• Coachable, willing to learn, and open to direction and feedback.
• Able to stay productive and maintain a positive attitude in a fast-paced environment.
• A team player who takes pride in doing a job well.

No flooring, construction, or previous sales experience is required! We value personality, work ethic, reliability, and a willingness to learn. Experience in customer service, retail, administration, sales, or the building industry is certainly a plus.