Director Family Health Services at CareWell Health – East Orange, New Jersey

Job Summary

The Family Health Center Director oversees all operational and strategic aspects of the Family Health Center, including primary care integration, multispecialty care clinics, and preventative medicine clinics and testing. This role encompasses service line strategic planning, operational efficiency, financial management, staff oversight, data tracking, and program development. The position collaborates with leadership, physicians, and hospital departments to ensure high-quality, patient-centered care is delivered. The Director drives team members performance to meet organizational goals.

Essential Functions

Operational Management:

• Ensure the efficient operation of a multi-specialty medical group practice.
• Responsible for regulatory and standards compliance.
• Collaborate with program chiefs, hospital department leaders, nursing leadership, community leaders, referring physicians, and other stakeholders.
• Act as a liaison between the department and hospital departments (Revenue Cycle, IT, Facilities, Risk, and Quality).
• Manage the patient navigators to assure hospital goals are being met.

Staff and Physician Management:

• Responsible to manage assigned staff members, referral sources, and physicians.
• Ensure alignment with organizational goals.
• Recruit, train, and develop the team while setting high standards for work products.

Financial Oversight:

• Develop and monitor department budgets to achieve financial targets.
• Collaborate with providers and the Medical Director to align operational performance with budget expectations.
• Implement compliance with front-end financial policies, including authorizations, charge posting, cash collection, and patient eligibility verification.

Program Growth and Development:

• Identify business development opportunities to expand patient volume and increase market share.
• Collaborate with the finance leadership on cost/benefit analysis for existing services, new services and equipment.
• Advise on provider contract negotiations while following hospital guidelines.

Data Assessment and Reporting:

• Create and maintain reports / spreadsheets to track volume, key metrics, and trends.
• Share weekly productivity reports with leadership and stakeholders.

Strategic and Compliance Initiatives:

• Collaborate with hospital compliance and medical leadership to meet regulatory and third-party payor requirements.
• Facilitate compliance with policies and procedures and address potential risk areas.
• Serve on hospital task forces and committees as assigned

Other Duties

Perform additional duties and special projects assigned

Minimum Education/Certifications
Bachelor’s degree in healthcare field or business administration required.

Master’s degree in healthcare administration, Business Administration, or equivalent preferred.

Minimum Work Experience
5+ years of experience managing multi-specialty medical groups or hospital-based ambulatory departments.

Position Type/Expected Hours of Work:

Management position, exempt

Physical Requirements:

• Office-based role requiring prolonged sitting, occasional bending, stretching, and manual dexterity.
• Normal hearing and eyesight are necessary for report preparation and communication.

Working Conditions:

• May be exposed to infectious diseases, radiation hazards, and cleaning agents.
• Subject to long or irregular hours and extensive computer use.