Customer Service Representative at ROTHCO – Ronkonkoma, New York

Job Title: Customer Service Representative

Job Summary: The Customer Service Representative is responsible for interacting with customers to provide information regarding products and services, as well as handling and resolving inquiries and complaints in a timely and professional manner.

Key Responsibilities:

• Professionally manage incoming customer requests and ensure issues are resolved promptly and thoroughly
• Assist customers with complaints, orders, errors, account inquiries, billing, cancellations, and general questions
• Research and resolve customer-related issues, including shipment tracking and discrepancies
• Accurately gather customer information to effectively meet needs and provide appropriate solutions
• Deliver high-quality support across customer service and sales-related functions
• Compile and generate reports related to customer service and sales activities

Qualifications:

• 6 months to 1 year of call center or customer service experience preferred
• High school diploma or equivalent required
• Strong computer skills, including working knowledge of Microsoft Office (Word, Excel, Outlook)
• Familiarity with office systems and phone platforms preferred
• Experience with CRM software is highly desirable

Skills & Abilities:

• Strong customer service and problem-solving skills
• High attention to detail
• Ability to multitask and remain organized in a fast-paced environment
• Excellent verbal and written communication skills
• Ability to work both independently and collaboratively within a team
• Comfortable with frequent phone communication and relationship building
• Multilingual abilities are a plus due to an international customer base

Job Type: Full-time (Temporary to Permanent)

Pay: $23–$24 per hour