Ophthalmic Technician at Laurel Eye Clinic – DuBois, Pennsylvania

JOB SUMMARY: Responsible for performing preliminary data collection to allow for proper professional diagnosis of the patients’ conditions by the physician. Responsible for providing chair-side doctor assistance, performing diagnostic tests as required by doctor, and responsible for patient education on various procedures.

RESPONSIBILITIES:

1. Monitors clinical flow checking for patient arrival and maintains a steady stream of patients to the doctor.
2. Properly introduces themselves and acquaints patients with the office procedures, informs them of the purpose of all tests to be performed and how they will be affected during these tests.
3. Obtains and documents patient history to include chief complaint, history of present illness, past history (ocular and general), family history (ocular and general), and history of allergies and medications.
4. Performs accurate and consistent documentation and measurement of the following tasks: visual acuities, pinhole test, cover test, version test, pupil assessment, auto refraction; and as needed manifest refractions, schirmer tear test, color vision test, and stereo test.
5. Accurately reads all patient’s prescriptions on lensometer and properly cleans materials prior to returning to patient.
6. Performs external slit lamp exam, tonometry, visual fields, optical coherence tomography (OCT) and pachymetry.
7. Retrieves contact lens trials for fitting and performs insertion and removal education with the patient as requested by the doctor.
8. May be required to perform advanced skills for biometry, topography, photography, and keratometry.
9. Dilates patients with appropriate medications and technique.
10. Assists with office minor procedures, including room set-up, cleaning, and consenting patients.
11. Prepares biopsies/cultures for the lab and call the lab for pick-up of sample or transport to lab as necessary.
12. Cleans and stocks exam rooms.
13. Answers patient or co-worker questions, including telephone inquiries and patient complaints.
14. Responsible for all clinic equipment; ensure it is functioning properly; request repairs and maintenance, as needed.
15. Provides back-up support to other technicians and scribes, including following up with patients.
16. Provides patient education as needed including, but not limited to: use of Amsler grid testing with patient for at-home monitoring or any and all physician-generated patient instructions.
17. Escorts patient to check-out upon completion of exam.
18. Maintains presence in exam area, when not actively working with a patient, to assist doctor or transport patient.
19. Obtains a wide-ranging fund of knowledge applicable to ophthalmic care, including terminology, common abbreviations, and disease signs, symptoms, and treatments.

ESSENTIAL SKILLS AND ABILITIES:

1. Provides excellent customer service experiences with compassion, dedication and integrity for the patients and visitors of the practice according to the current policies and procedures.
2. Demonstrates excellent communication skills in a variety of settings and styles, including but not limited to, written, verbal and non-verbal. Practices attentive, active listening and observation.
3. Treats patients, customers and coworkers with respect and empathy. Willing to help, train and participate as a team member while displaying a positive attitude and even temperament.
4. Begins work on time and conforms to work hours and assigned schedule. Limits excessive unscheduled absences and additional unpaid time off, in accordance with the applicable policy. Demonstrates reliability and dependability.
5. Displays a professional appearance and adheres to the dress code policy.
6. Speaks with good purpose, maintains confidentiality and does not participate in gossip and/or negativity.
7. Manages time effectively, pays attention to detail, keeps work areas organized and manages multiple tasks simultaneously.
8. Prioritizes job objectives appropriately when faced with unexpected obstacles.
9. Takes initiative to solve problems and complete tasks and projects. Makes accurate decisions.
10. Remains patient and calm when under pressure and dealing with a difficult patient and situation.
11. Motivated to succeed, innovative, supports quality improvement and responds well to direction and constructive criticism. Committed to company values.
12. Meets developmental goals by acquiring/maintaining certifications and professional growth.
13. Travels as needed with reliable transportation and willing to work flexible hours including evenings and weekends as needed.
14. Demonstrates proficient knowledge of computers and software applications, including basic typing and mathematical skills.
15. Adheres to all regulatory and compliance guidelines to mitigate any legal risk. Follows practice policies and procedures.
16. Able to read, write and fluently speak the English language.