HVAC and Plumbing Purchaser at Encon Heating & AC – Stratford, Connecticut

Position Summary

Prepares estimates, processes purchase orders, and manages vendor relationships for HVAC and plumbing services. Requires strong purchasing experience and excellent customer service.

Quoting

• Prepare and submit accurate, concise quotes within one business day
• Review vendor pricing to ensure best value

Purchasing & Vendor Management

• Order and track parts to meet job schedules; confirm next-day availability
• Manage POs and communicate updates to technicians
• Confirm part requirements and approve substitutions
• Create work orders from follow-ups and coordinate internally
• Support warehouse planning for upcoming jobs
• Monitor market trends and evaluate new vendors

Customer Service & Coordination

• Respond to all inquiries same day and provide proactive updates
• Escalate service issues and assist with client resolution
• Identify, document, and resolve purchasing and vendor issues
• Coordinate daily with dispatch and client relationship managers
• Support call overflow and maintain a high-quality client experience

Required Skills

• 1+ year experience in the trade service industry (HVAC or Plumbing preferred)
• Experience as a purchasing agent or similar role
• Ability to communicate technical needs between technicians and vendors
• Strong vendor management and relationship-building skills
• Customer-focused with a positive, professional attitude
• Strong problem-solving and conflict resolution skills
• Effective time management and ability to prioritize in a fast-paced environment
• Ability to multitask and respond quickly to changing needs
• Team-oriented with openness to feedback and collaboration
• Strong work ethic with a results-driven mindset
• Willingness to complete apprenticeship training and ENCON University programs
• Former licensed service technicians a plus!

Eligibility Requirements: Purchasing Agent

• Must be willing to work from office in Stratford, CT

• Employment/education will be verified.

• Applicants must be currently authorized to work in the United States on a full-time basis

• Encon is a drug free workplace and requires post-offer pre-employment drug testing.

Encon Heating & AC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Encon Heating & AC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Encon is Fully licensed Lic.#395593 / MEC # 1093

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