Healthcare Operations Coordinator at Icon Health

Job Description

Icon Health is a leading provider of value-based musculoskeletal (MSK) care, collaborating with payers and providers to enhance outcomes and experience for individuals. The company partners with health plans and risk-bearing providers to assume accountability for reduced total cost of care. By combining technology-enabled MSK providers with proactive care coordination and decision support services, Icon Health delivers multidisciplinary, evidence-based care.

At Icon Health, we foster a culture that embraces bold thinking, rapid iteration, and practical problem-solving. We seek team members who relish challenging the status quo and thrive in vertically integrated roles—where ideas can swiftly move from concept to execution without layers of red tape. Above all, we value individuals who are eager to roll up their sleeves, tackle obstacles head-on, and create innovative solutions that improve the lives of our patients and our clinical partners.

Responsibilities:

• Manage email traffic and professional correspondence; serve as the primary point of contact by screening and directing inquiries to the appropriate departments.
• Coordinate complex calendars, including the scheduling of meetings, appointments, and comprehensive travel arrangements for team members.
• Draft, edit, and proofread high-quality professional documents, including memos, detailed reports, invoices, and presentations.
• Maintain rigorous documentation systems and oversee vendor contract management.
• Act as a strategic bridge between payers, providers, and management to ensure clear communication and alignment.
• Proactively identify workflow bottlenecks and recommend strategic improvements to partner and internal processes.
• Assist with essential bookkeeping functions, including accounts payable/receivable (AP/AR), invoice processing, and accurate data entry.
• Lead the planning and execution of company events, conferences, and large-scale meetings, managing all logistical requirements.
• Execute diverse administrative projects and ad-hoc tasks as required to support evolving business needs.

Requirements:

• Bachelor’s degree in Business Administration or a related field preferred; equivalent professional experience will be considered.
• 2–3 years of proven experience in operations, logistics, or administrative functions.
• Advanced knowledge of Google Workspace (Gmail, Docs, Sheets, and Slides).
• Ability to analyze operational data and financial reports (e.g., expense tracking) to identify trends and drive process improvements.
• Demonstrated ability to anticipate potential bottlenecks and independently implement effective solutions.
• Strong interpersonal skills with the ability to act as a primary liaison between departments to ensure seamless workflows.
• A high-energy, positive collaborator with the capacity to lead special projects
• Proven ability to handle sensitive information with the highest level of confidentiality and professionalism.
• Exceptional organizational skills with a track record of managing competing priorities in a fast-paced environment.

Job Type: Full-time

• Yearly Salary Commensurate with Experience
• Benefits Package Available

Icon Health is proud to be an Equal Opportunity Employer. We are committed to building a diverse and inclusive team.

We welcome candidates from diverse backgrounds; however, this position requires U.S. Location and U.S. work authorization. We are not able to provide visa sponsorship at this time.

This is a fully remote position.