Territory Technical Support Manager - WEST, USA at Konecranes Nuclear Equip and Services LLC – Phoenix, Arizona

Phoenix, AZ, United States
Employment Type: Permanent Term
Full-time/part-time position: Full-time
Workplace: Hybrid

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

POSITION TITLE: TERRITORY TECHNICAL SUPPORT MANAGER

Position is for Western Territory - Arizona , California , Idaho, Washington, Oregon and New Mexico

REPORTS TO: Vice President, Operations

PRINCIPAL RESPONSIBILITIES:

Responsible for assisting the Territory Engineered Modernization Sales Engineers, Service sales and management resources in any activities necessary to promote the sale and support of repairs, retrofits, lifting equipment, modernization, and consultation services. In addition, this position is expected to collaborate with Territory Sales resources to advance our customers’ knowledge of Konecranes products and solutions.

1. Support the strategy to advance growth in engineered modernizations by assisting the sales process in field application, installation and sub-contractor selection of all modernization projects.

2. Assist in all service-related technical opportunities by providing guidance to all Branch locations when requested.

3. Provide expertise in the development of pre-packaged retro-fits of Konecranes equipment.

4. Communicate and consult with the field organization in the development of specifications for lead generation and conceptual discussions for the advancement of Konecranes products and services.

5. Increase the effectiveness and efficiency of all major project activities using communication, technical expertise and organizational skills to achieve customer satisfaction and the financial goals of the business unit.

6. Review and make recommendations on contract documents, scope of supply and sales documents prior to submittal to the customer.

7. Assist Konecranes sales team when requested in product introductions and Lunch & Learns to advance lead generation.

8. At the request of Management, provide field support and supervision for major projects and/or activities not related to Engineered Modernizations.

9. Assist the local branch resources on proper scope, sales activities, presentations and ultimately project management of Crane Reliability Study (“CRS”) services with responsibility for growth initiatives, management and operational aspects of “CRS” resources and activities (including its separable and individual aspects) within the territory assigned

10. Provide custodial care, distribution, and maintenance of all Konecranes specialized tooling and equipment. (Rail Q RoboRail, Rope Q device.

REQUIRED SKILLS & EXPERIENCE:

Minimum of five-years technical expertise in electrical, mechanical and field installations relating to the overhead crane industry required. Must be able to read mechanical and electrical prints, process technical information and provide technical instructions. Must have the aptitude to learn at fast pace. Must have demonstrated leadership experience, well-developed “people” skills, a basic understanding of mechanical and electrical principles, good written and verbal communication skills and good PC skills, including proficiency in Microsoft Project, Excel and Word.

OTHER REQUIREMENTS

Travel estimated at 60% to meet with customers, sales support or other duties. Must have and maintain a good driving record, including a valid driver’s license. Must be willing and able to work at heights. Must show ability to work independently as well as in a team environment. Must be comfortable in a fast pace, growth-oriented environment. Must show commitment to safety.

EDUCATION:

Bachelor’s degree in Mechanical Engineering, Mechanical Engineering Technology or Electrical Engineering is preferred and/or equivalent experience in the crane industry recommending, suggesting, designing and evaluating solutions to customer issues on process equipment.

#KNES

What we offer:

Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more!

Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.

Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service

Holidays: 10 paid holidays per year

Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.