Journeyman Communications & Change Strategist at HEITECH SERVICES – Camp Springs, Maryland

This role functions as both as a communications and organizational change management journeyman and as a journeyman communication strategist and organizational change management role. It is an experienced communications and change professional who guides organizations through transitions by planning, communicating, and executing change to minimize resistance, address concerns, provide support, and engage leaders, stakeholders, and diverse audiences so new processes, technologies, or structures are adopted smoothly.

Key Responsibilities:

• Develop and execute change management strategies for business process and technology transitions.
• Build and deliver communication plans, training support, stakeholder engagement, and rollout support.
• Support operational readiness and coordinate communication around adoption activities.
• Develop communication strategies aligned with VER, FOD, USCIS, and DHS priorities.
• Facilitate stakeholder awareness campaigns, training sessions, feedback loops, FAQs, and continuous improvement activities.
• Use best practices and tools to create communication products that drive awareness, acceptance, and buy-in.

Experience: Minimum 7 years of experience developing and executing strategies for federal programs.

Certification: Prosci Change Management Certification or similar professional certification.

Skills/Competencies: Expertise in executive-level communications, messaging frameworks, and stakeholder engagement; experience supporting organizational change management initiatives; strong writing, editing, and presentation skills for diverse

audiences; ability to coordinate across functional teams to ensure clear, consistent messaging; experience drafting strategic communications for DHS or USCIS operational.

Education: Bachelor’s degree in Communications, Public Relations, or related field.

Work Location: Camp Springs, MD; Remote locations as authorized under USCIS telework policies

Clearance: Must be a U.S. citizen and comply with all DHS and USCIS security requirements, including completion of background investigations and adherence to access restrictions.

HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity), national origin, age, disability, veteran status, or any other protected status. If you need a reasonable accommodation during the application process, please contact HR@HeiTechServices.com.