Guest Services/Cashier at Chicago WhirlyBall – Chicago, Illinois

WhirlyBall is currently seeking extraordinary Guest Services Representatives to join our team. This is a phenomenal role for you if you enjoy helping people and anticipating their needs and building events. To be a part of our team at WhirlyBall, it means that you are friendly, upbeat, and highly motivated. This is an office position involving operating a computer and phone (NO cold calling!).

What is WhirlyBall?

Picture a combination of lacrosse and bumper cars played by two teams of five alongside eight bowling lanes, a four-lane VIP bowling suite, hyper bowling, a laser tag area, private event space and our flagship restaurant, The Pivot Room. We pride ourselves on crafting a space where you can come get your game-face on or relax with some food and beverage. We are an equal opportunity employer. For additional information, please visit: www.whirlyball.com

What you will do:

• Answer incoming phone calls and emails (NO cold calling!)
• Handle Financial Transactions for guests at the front desk
• Handle different systems for guest upon entry
• Greet and escort guests to various areas of venue
• Respond to voicemails and emails from time out of the office
• Redirect phone calls to proper channels when applicable
• Stay in constant communication with different departments within the venue
• Build events for guests based on their preferences, and upselling when appropriate to further meet and exceed guests’ needs and expectations
• Communicate with guests and clients about their events, maintaining knowledge of the available WhirlyBall/Pivot Room activities, rules, menus, etc.
• Follow WhirlyBall rules, policies, and conditions of employment, as outlined in the Employee Handbook
• Other duties as assigned

What we are looking for:

• To be the first person to greet our guests when they arrive (aka our Director of First Impressions)
• Individuals with a positive attitude and friendly demeanor
• Ability to communicate clearly and professionally
• Willingness to work with a team
• Flexible schedules available
• Comfortability multitasking and working with several programs
• Someone that will create a raging fan, by bringing their A-game, each shift

The Perks:

• A fun, unique venue in which to manage events
• Competitive compensation and bonus program
• Part-time and full-time positions available
• Previous experience not required; in-depth training provided from the outset
• Great opportunity for professional growth and administrative, guest-oriented experience