Onboarding Manager, Provider Services at RWJBarnabas Health – WEST ORANGE, New Jersey

Job Title: Manager

Location: Emergency Medicine Associates

Department Name: Administration-Physicians

Req #: 0000243928

Status: Salaried

Shift: Day

Pay Range: $83,155.00 - $125,000.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Onboarding Manager is responsible for overseeing the daily operations related to onboarding new clinical providers within the Acute Care Providers Service Line. This role serves as the central point of coordination across multiple departments to ensure providers are onboarded efficiently, compliantly, and on schedule. The Manager will drive process improvement, ensure operational accuracy, and support strategic initiatives within the service line.

Qualifications:

Required:

• Minimum of 1-2 years of experience in healthcare administration, operations, or practice management.
• Proficiency in Microsoft Office applications and related systems.
• Demonstrated ability to collaborate effectively across multiple departments.
• Exceptional organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.

Preferred:

• Bachelor’s Degree

Scheduling Requirements:

• Full-Time, Salaried position– 40 hours a week.
• Hybrid on-site in West Orange, NJ 3-4 days per week
  • 9-5 PM EST
• Travel to other system locations as required by business needs

Essential Functions:

• Onboarding & Offboarding (HR, Medical Staff Privileges, Payor Enrollment)
• Support the Director in managing daily onboarding operations for new Acute Care providers across the health system.
• Assist in developing, implementing, and refining onboarding workflows to ensure streamlined and standardized processes.
• Lead and facilitate weekly meetings (division level) with internal stakeholders, including Human Resources, Payer Enrollment, Credentialing, and Medical Affairs.
• Serve as the primary liaison between departments to proactively identify and resolve onboarding delays, risks, and process gaps.
• Track and monitor provider onboarding and offboarding status to ensure accuracy across all relevant systems.
• Ensure provider terminations are processed accurately and communicated to all appropriate stakeholders in a timely manner.
• Continuously evaluate onboarding workflows and recommend improvements to enhance efficiency, compliance, and provider experience.
• Support the Director in auditing credentialing application files to ensure completeness and regulatory compliance.
• Contracting Partner with the Service Line Contracting Lead to support the Contraxx workflow for physician contracts aligned with the Acute Care Providers Service Line (new hires and when appropriate - existing providers).
• Assist the Director in coordinating with Service Line leadership, Contracting, Legal, and Recruitment to ensure template compliance and accurate submission into the Contraxx database.
• Participate in special project teams as assigned.
• Contribute to the achievement of individual, team, and departmental goals.
• Support operational initiatives that enhance provider services and overall service line performance.
• Perform other duties as assigned.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer