Housing Counselor at Nueva Esperanza – Philadelphia, Pennsylvania

Esperanza has an immediate opening for a full-time Housing Counselor. We are a HUD approved faith-based nonprofit organization committed to raising awareness and identifying resources that strengthens the Hispanic community.

Responsibilities

The Housing Counselor will provide comprehensive housing counseling to prospective and existing low to moderate income Philadelphia families and individuals in Pre-Purchase, Rental, Mortgage delinquency and post-Purchase in accordance with grantors. Create, maintain, and update client files on a regular basis. Prepare action plans and follow up with client in a timely manner. This position is required to participate in the weekly DHCD Diversion Court sessions with clients, preparation of HEMAP and other default services applications.

Interact with Mortgage Servicers, Realtors, Landlords, and other relevant partiers for clients to obtain the best mortgage products and resources available for home buyers, find rental properties and preserve homeownership for existing homeowners at risk of foreclosure. Perform administrative tasks. Maintain complete and accurate files and records of client information in the Database RX office and assist the Housing Director with the preparation of reports.

Other duties may be assigned

Requirements:

· Minimum of two years experience providing housing counseling.

· Fluency in English and Spanish.

· DHCD Diversion Court certified required

· HUD Certification required.

· Housing Counseling Certifications from NCHEC.

· Familiarity with social service networks in Philadelphia.

· Ability to maintain a caseload of clients including prompt and accurate maintenance of client’s physical/electronic files documentation with attention to detail and confidentiality.

· Possess excellent oral and written communication, customer service and presentation skills.

· Knowledge of Microsoft Office programs.

· Work off-site or off-hours on occasion as needed.

· Willing to travel local and outside the state for trainings or meetings.