Service Operations Assistant - Audi Gainesville in Gainesville, Florida at Audi

Overview

This position will provide operations support to the Service department by maintaining contact with clients while providing excellent customer service, assisting with warranty services, and acting as a liaison between the service, sales and parts departments.

Responsibilities

Greet clients in a friendly and professional manner.

Respond to overflow calls for the service department as needed.

Confirm scheduled service appointments and re-schedules no show appointments.

Schedule appointments for clients with special parts orders.

Manage client and internal golf cart repair orders and related phone calls.

Maintain timely and professional contact with Service Consultants.

Review warranty repair orders and ensure all relevant paperwork is present to ensure proper submission.

Scan warranty repair orders and maintain log of completion.

Ensure Extended Warranty schedule is current.

Responsible for internal repair orders.

Provide support in vehicle delivery and/or pick up as needed.

Maintain job knowledge regarding the brands and keeps abreast of new products, features, etc.

Qualifications

• High school diploma or general education degree (GED), or minimum two years of related experience and/or training, or equivalent combination of education and experience.
• Valid driver license and clean driving record.
• Maintains a professional appearance.
• Excellent communication skills both oral and written.
• Strong customer service skills.
• Computer skills required: Proficiency in Microsoft Office (Outlook, Word, Excel, etc.)
• Able to work comfortable in a team environment and independently.