Field Services Technician at Advanced Navigation and Positioning Corporation – Hood River, Oregon

ANPC is a global supplier of precision approach guidance and area surveillance solutions aimed at improving the safety and capacity of civil and military aviation for customers on all seven continents. Our transponder-based solutions are designed to serve airfields where others cannot. We are a team of extraordinary professionals working together to perform an important mission to uniquely serve airports with terrain, obstacles and other challenges that no other business can provide.

Join ANPC, a leader in innovative aviation solutions, as a Field Services Technician. You will play a crucial role in deploying and supporting our state-of-the-art Transponder Landing System (TLS) globally. This is a dynamic, high-impact role perfect for someone passionate about technology, customer service, and hands-on problem-solving. Comprehensive training is providedwe're looking for potential and passion!

This is a full-time position based in Hood River, Oregon, requiring up to 30% travel (domestic and international) for 13-week periods.

You will be the face of ANPC, ensuring the seamless deployment and peak performance of the TLS system worldwide. Key duties include:

Execute and oversee all on-site deployment activities, including precise equipment installation and configuration.

Conduct rigorous Factory Acceptance Tests (FAT), system calibration, Site Acceptance Tests (SAT), and support critical system flight checks.

Train customer personnel (airport staff and pilots) on the installation, maintenance, and operation of ANPC products.

Monitor installed system status and provide timely remote support to customer staff via service calls and emails.

Assist customers with regulatory approvals, including applications for transmit approval and frequency licenses.

Collaborate effectively with Product Management, Engineering, and Manufacturing teams to rapidly resolve complex customer issues.

Document customer feedback, conduct process evaluations, manage Return Merchandise Authorizations (RMA), resolve customer problem reports, and complete service resolution documentation.

Perform data analysis and generate system usage reports, tracking key reliability and maintainability metrics.

Assist with production builds and technical testing, updating relevant documentation as needed.

Manage the configuration and operation of the company test site in Dallesport, WA.

Process airport information from online sources and sales representatives, utilizing Google Earth for equipment positioning proposals.

Bachelors degree in Electronics, Communication Engineering, or IT. Relatable experience in ILS or Radar can substitute for the degree requirement.

3-5 years of experience in manufacturing, electronics, IT, logistics or field services operations.

Demonstrated experience in network troubleshooting.

Strong background in Electronics or Communications principles.

Ability to read and understand technical assembly drawings and utilize standard test equipment (oscilloscopes, power meters, digital voltmeters (DVM), etc.).

Strong problem-solving skills and analytical thinking abilities.

Ability to travel up to 30% of the time.

Strong verbal and written communication skills; ability to write clear routine reports and correspondence.

Ability to work flexible hours, including occasional nights and weekends, to meet contract commitments and service calls.

Ability to obtain and maintain a US Passport for required international travel.

Proficiency with MS Office products.

Prior experience with navigational aids (especially Instrument Landing Systems - ILS).

Background in Radar technology.

Familiarity with airport safety protocols, clearances, flight terminology, and working on civil or military airbases.

Drone flying experience (Part 107 certified or capable of certifying) is highly desired.

Knowledge of precision surveying equipment (theodolite, tripod prism pole, prism).

Experience with fiber splicing and fiber optic termination.

Proficiency in utilizing the Portable ILS Receiver for training and operational purposes.

Proficiency in using a GPS handheld device or mobile application with waypoint and distance measuring capabilities.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential functions may require maintaining the physical condition necessary for sitting, walking or standing for periods of time; operating a computer and keyboard; talk and hear at normal room levels; using hands to finger, grasp, and feel; repetitive motion; close visual acuity to prepare and analyze data and figures; transcribing; viewing a computer terminal; extensive reading; lift, push, carry, or pull up to 20 pounds. While traveling, work will be conducted outdoors, which may involve exposure to varying weather conditions including rain, snow, heat and cold. The role may require physical activity including lifting equipment, climbing ladders and navigating uneven terrain.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in both office and field settings. The noise level in the office work environment is usually quiet to moderate, with exposure to typical office equipment such as computers, printers, and telephones. In contrast, the fieldwork environment at customer sites may vary significantly, with exposure to high-traffic areas and the need to adhere to strict safety protocols. Employees will collaborate with diverse teams, including engineers and airport personnel, in various cultural settings, enhancing adaptability and communication skills. The role requires flexibility to work in different environments, often under varying conditions, while maintaining a focus on safety and efficiency.

In addition to base pay, our competitive total rewards package consists of:

401(k) plan with match with immediate vesting.

Comprehensive suite of insurance benefits for employees (and their families) to include a variety of medical plan options (including an HSA with employer contribution), dental, vision, life and disability insurance, Employee Assistance Program (EAP), Legal/Identity support plans, pet insurance.

Access to Flexible Spending Accounts (Medical and Dependent Care)

Generous paid time off including 4 weeks of vacation per year, paid sick leave, 11 paid company holidays, including a winter company shutdown.