Senior Manager, Acne Clinic at Face Reality Skincare – San Ramon, California

About Face Reality:

Face Reality Skincare was created with one goal: to give people clear skin for good. With over 50 million people experiencing the physical and emotional toll of acne each year in the US, we made it our mission to develop an effective way to achieve clear skin through our clinically verified Clear Skin MethodTM, an adaptive method combining in-clinic treatments from certified skincare professionals, personalized at home product routines and lifestyle guidance. We are dedicated to giving not just real results but celebrating people and their skin at every part of their journey.

Our Core Values

Integrity, Inclusion, Collaboration, Adaptability, Accessibility

Our supportive business model ensures that everyone has a clear path to success and growth. We foster an inclusive space in which people are valued for who they are and are encouraged to collaborate to see goals fully realized. Fostering an open, honest culture gives us the opportunity to achieve greater trust internally and externally. Remaining flexible and adaptive allows us to remain responsive to the ever-changing world. Doing right, even if it is difficult, is of the utmost importance.

The Senior Manager, Acne Clinic is a key leadership role responsible for the day-to-day management, performance, and profitability of the acne clinic. This role directly oversees clinic staff including licensed estheticians and operational staff insuring exceptional client experience and clinical standards partnering closely with the Senior Director on strategy, growth initiatives, and financial performance.

The Senior Manager holds shared accountability for clinic success, including operational execution, team development, and profit-and-loss performance. This role requires a hands-on leader who can balance clinical excellence, people leadership, and business acumen in a fast-paced, client-centric environment.

The Senior Manager ensures the clinic operates as a treatment center, learning hub, innovation lab, and brand showroom, consistently aligning with Face Reality’s high standards for acne expertise, education, and service excellence.This position will work onsite at our San Ramon clinic. (Must be available to work evenings and weekends). Our Clinic is open Tuesday – Sunday (Tuesdays – 10am-6pm, Wednesdays & Thursdays 9:30am-8pm, Fridays & Saturdays- 9:30am-6pm) This position is not eligible for Visa sponsorship.

ESSENTIAL RESPONSIBILITIES

Operational Excellence & Clinic Management:

Lead all day-to-day clinic operations, ensuring smooth, efficient, and brand-aligned systemsOwn scheduling, booking optimization, client flow, and resource allocationEnsure compliance with all licensing, health, sanitation, HIPAA-aligned practices, and state board standardsOversee inventory, backbar, supplies, vendor coordination, and equipment readinessMaintain immaculate facility presentation, ambiance, and retail merchandising consistent with luxury spa expectationsManage clinic reporting, operational dashboards, and weekly/monthly performance reviewsServe as the primary escalation point for client service issues, treatment concerns, and operational challenges

People Leadership, Development & Culture

Directly manage Education Program Manager (with dotted-line partnership to Senior Director of Education & Clinic), Clinic Acne Experts, front desk/concierge staff, and operational support rolesLead hiring, onboarding, training, performance management, and succession planningSet clear expectations, provide ongoing feedback, and conduct formal performance evaluationsFoster a high-performance, client-focused, hospitality-driven culture rooted in clinical excellenceAddress employee relations matters in partnership with HR, ensuring professionalism and complianceProvide coaching, accountability frameworks, and professional growth pathways for team members

Client Experience & Clinical Excellence

Lead the Face Reality Acne Clinic in San Ramon as a flagship treatment, training, and research hubChampion a spa-director–level guest experience defined by warmth, personalization, and polishOversee SOPs for intake, consultation, treatment flow, and checkoutEnsure consistent execution of Face Reality protocols, education standards, and communication guidelinesMentor clinic staff at all levels, ensuring clinical excellence and consistent client outcomesLeverage client feedback and performance data to drive continuous service and experience improvements

Education, Training & Innovation

Operate the clinic as a training and demonstration hub for staff, Acne Experts, and visiting professionalsPartner with the Education team to host Clinic Immersion Programs, shadow days, and internal skill-building initiativesSupport marketing and business case studies, photo/video shoots, and internal training hosted at the clinicCollaborate with Operations and Product Development to integrate new modalities and support clinical research initiativesEnsure all staff maintain mastery of acne science, product knowledge, and treatment protocols

Business Ownership, KPIs & Financial Performance

Share responsibility for clinic P&L performance, including revenue growth, cost management, and margin optimizationOwn and track key performance indicators, including:Rebooking and retentionRetail attachmentMembership/bootcamp adherenceTreatment utilizationClear-skin rates and outcomes trackingClient acquisition and conversionSupport clinic-level budgeting, forecasting, labor optimization, and financial planningUse data and dashboards to drive operational decisions, performance improvements, and strategic planningIdentify opportunities to improve profitability through operational efficiencies and revenue-generating initiatives

Strategic Partnership & Brand Leadership

Collaborate closely with the Senior Director on clinic strategy, growth initiatives, and long-term planningContribute insights from day-to-day operations to inform enterprise-level decision-makingSupport the rollout of new services, treatment protocols, and operational improvementsServe as a brand ambassador at local industry events, trainings, and partner engagementsRepresent Face Reality with confidence and credibility, articulating acne expertise and brand values

QUALIFICATIONS

Education

Bachelor’s degree in Education, Business Administration, or a related field preferred but not requiredMBA or Master’s degree strongly preferredLicensed Esthetician preferred but not required

Experience

7+ years in professional skincare, day spa, medspa, or medical aesthetics environments4+ years in multi-team leadership and clinic or spa operations management3+ years of direct people management experience, including licensed or clinical staffDemonstrated experience managing or contributing to P&L performanceExperience partnering with senior leadership on strategy and growth initiativesStrong background in acne treatment solutions and advanced modalitiesExperience in revenue-driving leadership roles (e.g., Spa Manager, Clinic/Practice Manager, Director-level roles)Experience in education-based or training-intensive environmentsFamiliarity with holistic and integrative approaches to skin health

Physical Demands:

Must be able to lift and carry objects weighing up to 25 poundsAbility to stand, walk, and bend for extended periodsExcellent hand-eye coordination and manual dexterityAbility to move around the office including stooping, crouching, and/or kneeling to troubleshoot issuesMust possess a valid driver’s license and have a clean driving recordAbility to perform repetitive tasks with accuracy and attention to detailMust be able to communicate effectively in verbal and written formComfortable lifting, pushing, and pulling equipment and materialsComfortable using a computer, keyboard, and mouse

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

At Face Reality you will have the opportunity to:

Partake in and contribute to a high-growth brand journeyBe part of a high performing growing teamContribute to executing initiatives across professional channels

Salary: $125k- $135k per year plus yearly bonus and full benefits package