Accounts Receivable and Collections Manager in Remote at Innovative Food Holdings

Job Summary/Overview:

The employee with the role of Accounts Receivable and Collections Manager will be responsible for applying accounting knowledge, business judgment, and process discipline to oversee the Company’s accounts receivable, collections, cash application, customer account reconciliation, and related reporting activities across the organization. He or she will play a key role in supporting the financial health of the business by driving timely collections, improving receivables accuracy, maintaining strong internal controls, and providing meaningful reporting and analysis to accounting leadership.

This position will support overall company operations by helping to ensure the integrity of receivables processes, contributing to the monthly close process, partnering with cross-functional teams to resolve invoicing and payment issues, and identifying opportunities to improve workflows, reporting visibility, and cash conversion performance. The role will have functional oversight of the accounts receivable process and will work closely with the VP of Accounting, Controls and Compliance, the Controller, and treasury- and accounting-related personnel to support accurate financial reporting, disciplined collections execution, and process consistency across entities.

Essential duties/responsibilities:

Accounts Receivable and Collections

• Manage day-to-day accounts receivable and collections activities across all applicable entities, including customer account review, collections follow-up, cash application oversight, credits and adjustments, and account reconciliation

• Monitor accounts receivable aging and collection trends to ensure timely follow-up, appropriate escalation, and prompt resolution of delinquent balances

• Partner with sales, customer service, operations, and accounting leadership to resolve disputes, deductions, short pays, unapplied cash, and customer account discrepancies

• Help drive consistent collection practices, customer follow-up cadence, escalation procedures, and documentation standards across the receivables function

• Support customer account maintenance, payment trend analysis, and risk identification to improve receivables quality and working capital performance

Accounting and Financial Reporting Support

• Support the monthly, quarterly, and annual close processes through preparation and review of reconciliations, schedules, journal entries, and receivables-related reporting

• Ensure accounts receivable balances, cash receipts, credits, deductions, and adjustments are recorded accurately and in accordance with company policy and accounting requirements

• Prepare account reconciliations and supporting schedules for receivables, unapplied cash, reserves, and other related balance sheet accounts

• Assist with audit support, internal control documentation, compliance requests, and other accounting support schedules related to accounts receivable and cash activity

• Maintain a strong working knowledge of GAAP and company accounting policies as they relate to accounts receivable, revenue support activity, and financial reporting

Reporting, Analysis, and Business Intelligence

• Develop, maintain, and enhance recurring reporting related to collections, aging, DSO, unapplied cash, dispute trends, customer payment patterns, and other key receivables metrics

• Use Power BI, Excel, SQL, and related tools to build, maintain, and improve dashboards, data models, semantic models, reports, and analytical outputs that support accounting visibility and decision-making

• Support the design and maintenance of data structures, data relationships, and reporting logic that improve consistency, usability, and accuracy of financial and operational reporting

• Analyze data to identify trends, process breakdowns, collection risks, and performance improvement opportunities, and communicate findings clearly to leadership

• Partner with accounting and finance leadership to improve reporting automation, reduce manual work, and strengthen access to timely, decision-useful information

Process Improvement and Cross-Functional Coordination

• Draft, maintain, and improve standard operating procedures for accounts receivable, collections, cash application, reconciliations, reporting, and related accounting workflows

• Identify process inefficiencies, control gaps, and manual workarounds within the order-to-cash cycle and recommend improvements to strengthen efficiency, scalability, and accuracy

• Participate in ERP, reporting, workflow, and process improvement initiatives affecting accounts receivable, collections, cash management, and financial reporting

• Help reinforce accountability, process consistency, and proper documentation standards across the receivables and reporting function

• Provide day-to-day functional oversight of the accounts receivable process, including coordination with team members, shared services support, and other stakeholders as applicable

Job Requirements and Qualifications:

Education: Bachelor’s degree in Accounting, Finance, or related field

Experience: Minimum 5 years of progressive accounting experience, including meaningful responsibility in accounts receivable, collections, reconciliations, close support, and reporting

Other Knowledge, Skills and Abilities:

• Strong knowledge of accounts receivable, collections, cash application, account reconciliation, and general accounting principles

• Working knowledge of GAAP, internal controls, financial close processes, and supporting financial reporting requirements

• Strong proficiency in Microsoft Office, including Excel, Outlook, Word, PowerPoint, Teams, and other Microsoft business applications

• Experience using Power BI for dashboard development, data visualization, KPI reporting, management reporting, and business analysis

• Ability to help build, maintain, and refine semantic models, data relationships, and reporting structures that support consistent and scalable business intelligence

• Proficiency in SQL, including ability to query, extract, organize, validate, and analyze data in support of reporting, reconciliation, and process improvement activities

• Strong analytical and problem-solving skills, with ability to interpret financial and operational data and translate insights into action

• Ability to manage multiple priorities, meet deadlines, and operate effectively in a lean and evolving accounting environment

• Strong communication skills, with the ability to work effectively across accounting, finance, sales, operations, customer service, and leadership teams

• Experience with Microsoft Dynamics Great Plains and related reporting tools is preferred

• High degree of professionalism, accountability, organization, and attention to detail

Work Environment/Other information (travel required, physical requirements, on-call schedules, etc.): Work in remote home office; flexibility in terms of time zones. Standard business hours, with additional time as needed during month-end close, audit support periods, or priority collections matters.