Operations Administrator - International Accounts in Hurricane, Utah at Soundvision Technologies

About Soundvision Technologies

SoundVision Technologies (SVT) is the parent company of 3 major internationally recognized technology brands. These brands are well known in their fields of high-end custom audio and WiFi networking. SVT has been around for over 20 years, and has been an established company in southern Utah for over a decade - winning awards for its manufacturing of high-quality technology! A little about the brands:

TruAudio - a high-end custom integration AV brand that specializes in the highest end of audio. This includes speakers and subwoofers for indoor and outdoor use - many of which have been showcased in The Parade of Homes all over the country. TruAudio has gained recognition by creating quality products that are aimed at the AV professional to be easy to install and look and sound amazing.

VSSL - VSSL is our streaming AV brand focused on bridging the gap between custom AV and smart home/wifi systems. VSSL is utilized all over the world to make it easier than ever to stream your favorite music to your professional speakers. Our latest VSSL product is a full home theater smart speaker setup that is already turning heads!

Alta Labs - the newest brand of SVT, Alta Labs is a networking company taking the space by storm with the latest in WiFi products such as access points, network switches, and more! Started only last year, this brand is already a major talking point in the networking space all over the world - competing with brands that have been established for over a decade!

This position works with both existing and new accounts to create great relationships with customers on a regular and repeated basis with the goal of fostering growth in both the account and assigned territory as you work with them.

Responsibilities

• Handle inbound emails to facilitate client/customer needs worldwide, helping customers with order processing and shipments, assisting sales team and other leadership team with paperwork, and coordination with tech support to meet technical needs.
• Coordinate closely with sales to help move opportunities across the finish line.
• Communicate clearly and professionally with international distributors, partners, and internal teams.
• Track and manage order status from initiation through fulfillment, ensuring accuracy at every stage.
• Work hand in hand with the entire sales team to process orders from multiple warehouses including international pick ups. Confirm pricing and stock levels.
• Facilitate orders shipping from international warehouses and preparing the necessary documentation required for customs clearance.
• Provide timely responses to international clients, especially during early morning hours to align with global time zones.
• Identify and resolve issues proactively, offering solutions when challenges arise.
• Follow company policies and procedures to ensure accuracy for all outgoing shipments.

Preferred Qualifications

• Self-motivated, accountable approach, combined with a strong sense of teamwork.
• Strong time management skills; ability to manage multiple priorities independently
• Ability to work in a fast-paced, deadline-driven environment
• Develop product and industry knowledge (don't worry, we will train you on this),
• Highly organized with strong attention to detail
• Strong problem-solving skills with the ability to think both tactically and strategically
• Great listener and customer service skills
• Excellent written communication skills (clear, concise, and professional)
• Focus and drive for quality work
• Comfortable on the phone
• Comfortable with technology. Including computers, MS Office, order entry and CRM systems
• Experience with international order processing, logistics, or global sales support preferred

Here are the perks for taking the job

• Paid time off
• Health insurance after thirty days
• IRA matching after one year
• Access to a team fridge stocked full of drinks, paid for by the company
• Employee purchase programs on all products

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