Sales Assistant at JANOME AMERICA – Mahwah, New Jersey

A Sales Assistant provides support to the Sales Department by handling incoming communications from dealers and District Sales Managers (DSM’s). Heavy customer contact will include order processing via email, phone, and fax and delivering exceptional customer service. This position involves high-volume interaction with external partners and requires attention to detail, organizational skills, and a proactive attitude.

ESSENTIAL JOB FUNCTIONS

• Enter and process all dealer orders by telephone, email, fax, or voicemail

• Respond to dealer and DSM inquiries regarding order status, product availability, pricing, special promotions, and shipment tracking (UPS).

• Some filing

QUALIFICATIONS AND REQUIRMENTS

• Good phone voice and pleasant manner necessary

• Minimum education – High School Diploma

• 1–2 years’ experience in a customer service or administrative support role, ideally in a sales/customer service environment.

SKILLS

• Possess excellent written and verbal communication and interpersonal skills

• Detailed oriented, good problem solving skills and good math aptitude

• High level of accuracy needed and good data entry skills for email and faxed orders

• Ability to prioritize and multi-task in a fast-paced environment.

• Typing 50WPM preferred.

• Good listening and speaking skills for effective telephone communication

• Proficient in Microsoft Office, especially Excel and Outlook.

• Positive, team-oriented attitude with flexibility and problem-solving capabilities.

PERSONAL CHARACTERISTICS

• Must be a team player and have the ability to work within a group environment

• Positive attitude, helpful, enthusiastic, resourceful, and flexible

• Friendly, courteous, and professional phone and email manner.

• Strong listener with a helpful and proactive approach.

• Ability to thrive in a collaborative team environment.

DUTIES AND RESPONSIBILITIES

• Process all incoming orders

• Handle new accounts and termination paperwork, as well as paperwork for dealer address, etc. changes

• Process price adjustments and other credit / debit related paperwork

• Maintain and update internal spreadsheets and participate in occasional Excel projects.

• Delivering superior customer service is the #1 duty and responsibility

• Draft professional correspondence and reports.

• Perform general administrative duties including filing, documentation, and data entry.

• Uphold a strong commitment to delivering superior customer service in every interaction.

Monday-Friday, 8:30 am- 5:00 pm, fully onsite.