Customer Service Representative at LAZ Parking LTD, LLC – Stamford, Connecticut

What's in it for you?

We are redefining parking management and having fun doing it! To support our companys culture of investing in our people, we offeremployees the following perks:

• 15.69/hour
• Growth Opportunities
• PayActiv On-demand access to earned wages, get up to 50% of your earned wages immediately.
• Paid training
• Free company uniform

The following programs are available to help support you as a LAZ employee,freeof charge.

• Health Coaching & ResourcesOne-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP)you and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program

Additional Benefits:

• 401(k) with Employer Match
• Medical, dental, vision 3 plan options!

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED!

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZoperateshundreds of thousands of parking spaces across the country. When it comes to parking,werethe experts!

We are also a PEOPLE FIRST company. We oftensayparking is ourindustrybut people are our passion. Our mission is to create opportunities for our employees and value for our clients. Ifyourelooking to join a growing company led by passionate people committed to being the best contact us today! The Spirit of the Position:

TheCustomer Service Representativegreets and creates a welcoming atmosphere for our customers and clients.

How do you know if this is the right job foryou?!

You are:

• Dynamic.Yourecharismatic, full of energy, and happy to help in any way you can.
• Dependable. Responsible is your middle name. You never disappoint becauseitsnot in your nature.
• Good under pressure. Youdontfold and get overwhelmed easily. Instead, you prefer chaos so you can kick its butt.

• Proficient in basic computer skills in the parking revenue control system
• Able to work with or without supervision
• Able to communicate professionally and effectively.
• Open to feedback, differing opinions and other points of view.
• Timely anddemonstratessenseof urgency.

• Excellent team building and interpersonal skills.
• A team player and can help motivate your team.

What will I do?

• Greetcustomerby name, be responsive andtimelywith correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Assistcustomers in lobbies, lanes, and in theparking office; help direct traffic.

• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.
• Add/deleteaccounts, and key in required information from monthly applications in the parking revenue control system.
• Assistwith cashiering functions as needed.
• Oversee general maintenance of the garage sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, etc.
• Maintain and repair any malfunctioning parking equipment to ensureappropriate accessto customers.

• Complete other related duties as assigned.

Education:

• High school diploma or GEDpreferred but notrequired.

Experience:

• Strong customer service experience.
• Cash handling experience is preferred but notrequired.

• Parking industry experience is preferred but notrequired.

Skills:

• Willingness to be flexible, work multiple facility locations.

• Ability to handle challenging and at times, emotionally charged situations.
• Ability to speak, read, andcomprehendthe English language.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

Physical Demands:

• Willingness to work in the elements heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 10 pounds.
• Ability to stand, walk and run for extended periods of time.
• Abilitybend, stoop, squat and liftfrequentlythroughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonableaccommodationsmay be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status:Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we arefirmly committedtoprovideequal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal,stateor local law.No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employerparticipatesin E-Verify.