Service Advisor at Jerry's Automotive Group – Baltimore, Maryland

Jerry's Chevrolet currently has an immediate opening for an Automotive Service Advisor! Great team with plenty of work.

Key Responsibilities:

• Address customer needs and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Prepare accurate estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Review all Multipoint inspections with customers.
• Prepare repair orders (RO) by listening to the customer's concerns and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Keep customers informed of status of vehicle throughout the service process.
• Maintains Green CSI monthly in accordance to factory standards.
• Complete and maintain all Factory training for Certification.

Requirements:

• 2 years experience preferred
• CDK/ADP experience a plus but not required.
• Great customer service skills. Individuals must be welcoming and friendly.
• Must be at least 18 years of age
• Satisfactory completion of a background check

Competitive pay plan with Bonuses on performance. Available benefits package, employee vehicle pricing, and Closed on Sundays!