Office Manager at University Physicians' Association – Knoxville, Tennessee

University Physicians’ Association is seeking a highly qualified and experienced Office Manager to oversee the daily operations of University Surgical Associates. This full-time position offers the opportunity to lead a thriving medical practice within the University of Tennessee Medical Center system.

Position Overview:

The Office Manager will be responsible for organizing and maintaining overall business office functions, ensuring operational efficiency, and driving continuous growth. Key responsibilities include:

• Overseeing scheduling, staffing, and front-office registration.
• Managing back-office operations, order tracking, and payroll.
• Ensuring quality control and insurance verification.
• Leading performance improvement initiatives and fostering a culture of excellence.

Benefits:

We offer a comprehensive benefits package, including:

• Paid Time Off (PTO) & Sick Leave
• Medical, Dental, and Vision Insurance
• Short-Term & Long-Term Disability (STD & LTD)
• 401(k) Plan with Immediate Vesting & Company Match
• Life Insurance and More!

Work Schedule:

Monday - Friday | 8:00 AM – 4:30 PM

Key Responsibilities:

Administrative & Operational Oversight

• Respond to administrative and technical inquiries with a high level of expertise.
• Resolve complex issues and share knowledge across the health system.
• Ensure compliance with the latest healthcare regulations, technologies, and trends.
• Maintain accurate medical records and enforce security standards per UPA/UHS policies.

Leadership & Staff Development

• Maintain appropriate staffing levels and monitor scheduling patterns.
• Supervise and mentor office staff in accordance with department policies.
• Address employee concerns professionally and confidentially, implementing corrective action plans as necessary.
• Conduct performance evaluations and provide recommendations for promotions, salary adjustments, and disciplinary actions.
• Foster a workplace culture that recognizes and rewards employee contributions.

Financial & Compliance Management

• Ensure accurate data entry, audits, and reporting of clinic statistics.
• Oversee payroll processing, credentialing, and compliance with TOSHA, TJC, and regulatory requirements.

Patient Experience & Quality Assurance

• Ensure smooth clinic operations, optimizing efficiency and patient flow.
• Work closely with the billing office to manage insurance verification and patient accounts.
• Address patient concerns and ensure high standards of customer satisfaction.
• Implement processes to align with quality measures and department goals.

Education & Experience

• Minimum two years of experience in a managerial role.
• Bachelor’s degree preferred or equivalent experience in healthcare management.

Skills & Competencies

• Strong knowledge of JCAHO, OSHA, CDC regulatory guidelines.
• Ability to operate standard medical office equipment.
• Excellent written, verbal, and interpersonal communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to remain professional and positive in high-pressure situations.
• High level of emotional intelligence and adaptability.

This is an excellent opportunity for an experienced healthcare professional to lead a dynamic surgical practice while contributing to patient care excellence. If you meet the qualifications and are passionate about healthcare leadership, we encourage you to apply!