Insides Sales Representative at Model551Group – Tewksbury, Massachusetts

Flynn & Reynolds is seeking a highly motivated Insides Sales Representative who can provide a positive experience to customers and suppliers by offering product selection assistance and accurately and efficiently processing requests for quotes and placing orders. We offer a competitive salary commensurate with experience, along with an excellent benefits package that includes options for healthcare coverage, a robust 401K plan, paid vacation, and holidays.

• Our company offers a fully paid-by-employer healthcare plan, including dental, life, and long-term disability insurance.
• Up to a 4% match with our 401K plan.
• Bonuses eligibility of fiscal year earnings per the company employee program.
• Paid vacation and sick days per our employee handbook.

This job description may not include all assigned job duties, responsibilities, or aspects of the position. Flynn & Reynolds reserves the right to change or amend this description.

• Process orders and returns and handle expedited shipping for customers.
• Establish, develop, and maintain excellent working relationships with customers, suppliers, and co-workers.
• Project a positive, professional image of the company in all communications with customers, vendors, and suppliers.
• Respond promptly to customer requests by providing accurate and thorough price quotations and product information and assisting with placing orders.
• Maintain product knowledge to meet customer needs adequately and efficiently.
• Build rapport with customers with timely follow-up.
• Assess customer needs by reviewing blueprints and materials bills and asking pertinent questions to define product needs, delivery dates, and budgeting expectations.
• Offer add-ons and up-sell products that may benefit the customer; suggest alternative products when requested products are unavailable.
• Use excellent oral communication and best practices in customer service when interacting with customers.
• Stay current with industry trends, products, and services.