Account Manager - Personal Lines at Comma Insurance – Oklahoma City, Oklahoma

Position Description:

The Account Manager position is responsible for delivering a prompt, accurate and positive client experience while effectively advocating for client needs. Successful candidates for this position will support and service a wide range of personal lines accounts such as homeowners, umbrella, life, and auto insurance.

Position Responsibilities:

• Interact with clients and colleagues in a proactive, friendly, and professional manner.
• Equip clients decisions regarding changing coverage needs and additional available coverage options throughout client lifecycle.
• Field underwrite, countersign, and respond to underwriter follow-ups on all cross-sold and re-written policies.
• Assist clients with payment issues and changes as needed.
• Process all endorsement requests and maintain policies in compliance with Commas minimum coverage standards.
• Retain proper records of all transactions and maintain up-to-date client-specific notes, stored appropriately in Commas system.

Knowledge, Skills, and Abilities: Knowledge and Education Requirements -

• At least a high school diploma (or equivalent)
• Previous sales or customer service experience (does not have to be within the insurance industry)
• Must possess and maintain a valid P&C, and Life Insurance License
  

Skills and Abilities -

• Proficient technology skills to navigate a variety of internal platforms and more than a dozen external carrier platforms
• Strong written and verbal communication skills required establish trust among clients
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Interacts effectively with producers and other colleagues to deliver a seamless, professional client experience.
• Higher-than-average detail orientation to ensure clients receive accurate and effective insurance solutions
• Empathetic, active listening skills with the ability to ask appropriate, effective follow up questions
• Understand and be able to explain various types of personal insurance coverage to consumers with little knowledge of how insurance works
• Consistently deliver a client-focused experience using multiple channels such as phone, video, email, and SMS
• Ability to prioritize various tasks effectively and own a task or procedure from start to finish

What We Offer: Comprehensive onboarding and training Additional Information:

You Should Apply If:

• You are looking for a new career path which allows you to contribute in a world-class team environment
• You enjoy speaking with people and helping them address their insurance needs
• You want to work for a growing company that promotes flexibility and work-life balance
• You operate with a high degree of personal initiative, and thrive on your ability to resolve challenges
• You are able to adapt your work tactics toward proven business processes

Job Advertisement: Comma Insurance was established in 2014 to serve customers with integrity, compassion, and excellence; delivering quality service for our clients, partners, and colleagues. We refuse to be the big-box insurance company, and our clients love us because we take real, tangible steps to put them first.