Customer Service Specialist - Accounting at Shelby County – Columbiana, Alabama

The Customer Service Representative – Accounting plays a crucial role in maintaining accurate financial records and providing essential support to the Financial Services Department. Responsibilities include overseeing accounting tasks, ensuring compliance with state and county policies, and managing various financial transactions.

• Managing accounts payable and accounts receivable, posting transactions, and reconciling accounts.
• Performing accounting tasks in accordance with established policies and procedures.
• Processing accounts payable invoices, verifying pricing, and reviewing coding for accuracy.
• Reviewing and reconciling invoices from contractors and suppliers, and setting up payment systems.
• Printing checks and producing electronic funds transfer (EFT) files.
• Preparing and mailing monthly billings, and compiling accounts receivable reports for review.
• Posting journal entries and facilitating fund transfers between accounts.
• Handling daily deposits, performing bank reconciliations, and reconciling balances.
• Accurately recording transactions and balancing payments to daily reports.
• Converting purchase order requisitions, ensuring compliance with county/state bids and purchasing cooperatives, verifying pricing, and reviewing coding for accuracy.
• Performing clerical duties such as filing, monitoring inventory, and assisting co-workers.
• Processing mail transactions.
• Assisting customers in person, by telephone, and email, addressing and resolving concerns related to County services.
• Assisting with month-end and year-end close of books and records.
• Performing all duties safely and efficiently.
• Adapting to changing conditions including workload surges and varying workflows.
• Collaborating with CFO, Controller, Accounting Manager, and Supervisor of Taxation & Revenue to ensure compliance with audit mandates.
• Maintaining professional behavior and delivering excellent customer service.
• Performs all duties in a safe and efficient manner.
• Performs other duties as assigned by supervision.

MINIMUM REQUIREMENTS:

• High school diploma or equivalent supplemented by coursework in accounting.
• Two years of accounting experience.
• Proficiency in Word and Excel in an office environment.
• Two or more years of experience working with computers.
• Possession of a valid driver's license.
• Availability to work non-standard hours and overtime as needed.
• Bonding may be required.

PREFERRED REQUIREMENTS:

• Bachelor’s Degree in Business, Accounting, or Finance.
• Experience with Munis Accounting Software.
• Advanced Microsoft Office skills.

WORKING CONDITIONS: Work is sedentary in nature involving a significant amount of sitting, occasional standing, walking and lifting less than 25 pounds.

PHYSICAL REQUIREMENTS: Work is performed in an office environment and normal travel within county may be required.

EXAMINATIONS: No written or performance examination will be required for this position. Applicants are screened and certified based on an evaluation of their education, training, experience and other requirements as outlined in the Position Announcement and denoted on their job application and responses to the attached supplemental questionnaire.

PRE-EMPLOYMENT/POST OFFER DRUG SCREENING: Shelby County is committed to providing and maintaining a drug-free work environment. After receiving a conditional offer of employment, applicants will be required to pass a drug test conducted at a test site designated by the Shelby County personnel Department. Shelby County, Alabama is an Equal Opportunity Employer.

Qualified applicants and considered for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, disability or any other legally protected status.