Front Desk Supervisor at Infinity Hotels – Trumbull, Connecticut

About the Role:

The Front Desk Supervisor plays a crucial role in ensuring that guests receive exceptional service from the moment they arrive until their departure. This position is responsible for overseeing the front desk operations, managing staff, and ensuring that all guest inquiries and requests are handled promptly and professionally. The supervisor will also be tasked with maintaining the confidentiality of guest information and ensuring compliance with hotel policies and procedures. By effectively managing the front desk team, the supervisor will contribute to a positive guest experience, which is vital for the hotel's reputation and success. Ultimately, the Front Desk Supervisor is key to creating a welcoming atmosphere that encourages guests to return.

Minimum Qualifications:

• High school diploma or equivalent; additional education in hospitality management is a plus.
• Proven experience in a front desk or guest service role in the hospitality industry.
• Strong knowledge of property management FSPMS.

Required Qualifications:

• Previous supervisory experience within Marriott branded hotels.
• Familiarity with room service operations and procedures.
• Certification in hospitality management or customer service.

Responsibilities:

• Supervise and train front desk staff to ensure high levels of guest service.
• Manage daily front desk operations, including check-ins, check-outs, and room assignments.
• Address guest complaints and resolve issues in a timely and professional manner.
• Maintain accurate records of guest information and ensure confidentiality is upheld.
• Collaborate with other departments to ensure seamless service delivery and guest satisfaction.

Skills:

The required skills are essential for the daily operations of the front desk, where proficiency in Opera and property management systems is necessary for efficient check-in and check-out processes. Guest service skills are utilized to create a welcoming environment, ensuring that all guests feel valued and attended to. Maintaining confidentiality of information is critical, as the supervisor will handle sensitive guest data and must ensure it is protected at all times. Problem-solving skills are employed regularly to address and resolve guest complaints, ensuring a positive experience. Sound judgment is necessary for making decisions that affect guest satisfaction and the overall operation of the front desk.