*Computer Support Specialist in Godfrey, Illinois at Lewis and Clark Community College (IL)

Support all information technology hardware and software used by the administrative and instructional areas both on and off campus. Ensure that computer and telecommunications devices are available and operate efficiently. Answer helpdesk calls and direct to appropriate personnel if needed.

• Assist callers with requests for information technology services including repair or support requests, complaints, and inquiries. Direct calls to the appropriate personnel and log via ticketing and tracking system;
• Answer questions and resolve information technology problems for team members in person, via telephone, or from a remote location;
• Maintain computer hardware (PC and Mac) and software in lab, classroom, and office environments;
• Support computer and telecommunications software including operating systems (Windows and Mac OS), applications, E-mail (Outlook), internet browsers, and other academic and administrative applications used for college purposes;
• Assist in developing and maintaining technical documentation;
• Provide technical training to team members as needed including one-on-one software training;
• Review and evaluate new hardware/software compatibility with environment;
• Troubleshoot computer peripheral equipment (printers, scanners, copiers, cameras, etc.);
• Assist in inventory tracking of computers and peripherals.

• Associate’s Degree in Computer Networking or related field OR equivalent work experience;
• Valid Driver’s License required;
• Requires lifting 50lbs, bending, and stooping;
• Microsoft Certification desirable;
• HP LaserJet Basic Hardware Repair Training is desirable;
• A+ Certification desirable;
• Work hours include some evenings and weekends;
• Customer service oriented with excellent communications skills;
• Ability to learn and articulate technical information and convey to non-technical team members;
• Demonstrated problem solving skills.

Team Members can expect to be paid a salary between $35,753 to $46,479 which includes an excellent benefits package. The salary is competitive and commensurate with qualifications and experience, while also considering internal equity.

Lewis & Clark Community College is an Equal Opportunity Employer and Affirmative Action Employer. In compliance with the Americans with Disabilities Act, LCCC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. It is also the policy of the College to prohibit and form of harassment based on an individual’s protected status, such as gender, color, race, ancestry, religion, national origin, age, disability, marital status, veteran status, citizenship status, sexual orientation or other protected group status as defined by law. If interested, please contact the Human Resource Department, Erickson Hall – Room 107.