Operations Coordinator at Y7 Studio LLC – New York, New York

The Y7 experience combines vinyasa yoga, music, heat and darkness, connecting you deeper to your mind and body. All studios are heated to 75-85 degrees using state-of-the-art infrared technology, which helps create a detoxifying sweat that stimulates blood circulation and increases flexibility. This is a music-driven practice where you will flow to tracks from varied genres. Classes are held in a dark, candlelit room with no mirrors to encourage you to turn your focus inward and explore your individual practice.

We started Y7 with a mission of breaking down barriers to make yoga inclusive and accessible. Our goals for the workplace are similar: to create an inclusive, challenging and fun environment that enables employees to fully explore their potential. We are committed to building a diverse and inclusive culture that encourages, supports and celebrates the voices of all clients and staff.

About the role

• The Multi Unit Operations Coordinator will be a key part of the Y7 team in their mission to deliver a best in class experience by: expertly managing their home studios, leading their team and providing excellent customer service. This integral role supports the Company as the in-studio leadership; acting as a role model and providing direction and support to in-studio staff. This person is in alignment with company values and is confident multi-tasking, troubleshooting, and making decisions.

Job Duties

Team Leadership

• Manage Studio Associate schedules and ensure compliant timekeeping for bi-weekly payroll for two or more studios

• Create an empowering work environment where team members can develop professionally and personally, leading with respect and empathy

• Source and recruit top talent aligning with Y7 mission, vision, values and goals

• Onboard new team members setting clear expectations ensuring team members for multiple locations are set up for success

• Delivering effective training, development, feedback and performance management directly to Studio Associates for multiple locations

• Ensure shift productivity for multiple locations of all team members, including consistent cleanliness of the studio and being present and available to all staff

• Oversee Studio Associates shift coverage and subbing needs (at designated studio locations,) helping secure coverage in emergency situations and ensuring Humanity is up to date for multiple locations

• Communicate updates to the team regarding their work schedules in relation to changes due to season, holidays, events, etc. including special pay for holidays

• Create a marketing plan for community events to drive awareness and sales for each locations

Systems Operations

• Create and update location-specific class schedules in Mindbody for multiple locations

• Be an expert on Y7’s operational systems, especially Mindbody, managing Membership Contracts and all client accounts accurately

• Manage client accounts, follow-up, guest issues and email support, ensuring that each client has an exceptional experience for multiple locations

• Facilitate client payments and ensure class rosters and client accounts are updated efficiently and in accordance with Y7’s procedures in Mindbody

• Schedule and approve staffing schedules/updates in Humanity for multiple studio locations, including Studio Associates, Cleaning Staff, and Instructors (if needed)

• Oversee the Studio and Cleaning Associates permanent schedules and ensure compliant timekeeping for biweekly payroll

• Communicate any staffing updates and needs to the People Team

• Use Y7’s internal communication systems (The Blueprint, Slack, Bamboo, etc.) to log updates, facilities issues and other concerns, and to give and receive feedback with Studio Associates and Y7 Leadership

• Provide superior community relations by being the point of contact for team members, assisting and supporting questions as needed for multiple locations

Studio Operations

• Tracking key performance metrics for multiple studios and collaborating on action plans for improvement

• Ensure multiple locations are stocked with all necessary supplies

• Work as a team with Studio Lead, Studio Associates and Instructors to facilitate smooth and successful class check-ins

• Provide support and delegate tasks to other team members in daily needs and projects

• Flexible to work day, evening, and/or weekend hours, as needed

• Available for Emergency front desk shift Coverage with separate hourly pay including bonus compensation for shifts picked up on scheduled day off

• Uphold company policies and procedures and approach all situations with respect and empathy

• Maintain the Y7 brand aesthetic, energy and culture

• Collaborate effectively with all Y7 distributed leadership teams to ensure alignment with company-wide processes and procedures

• Professionally and impartially manage conflict and find solutions that align with company values for multiple studio locations

• Support other Leadership roles in maintaining studios spaces and addressing any issues in a timely manner

• Manage studio retail receiving, inventory, and merchandising for multiple locations

• Maintain a clean and safe environment - responsibilities to include cleaning mats, studio room, lockers, surfaces, bathrooms, and laundry