Team Lead in Chennai, Tennessee at CBTS

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.

OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions—including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients’ transformative business initiatives. For more information, please visit www.onx.com.

Role Purpose Ensures the accuracy and efficiency of daily cash application activities. This role will involve supervising, coaching, and reviewing the work and performance team members. Role will also focus on managing escalations, handle complex reconciliations, and drive process improvement

Key Responsibilities:

· Review and approve activities performed by the team to ensure accuracy and adherence to company standards.

· Oversee the daily cash application process (including write-offs and adjustments), ensuring accurate and timely processing of customer payments and write-offs/adjustments.

· Supervise the reconciliation with bank statements, ensuring all discrepancies are identified and resolved promptly.

· Act as the first point of escalation for the team, handling complex issues and ensuring efficient problem resolution. Coordinate with internal stakeholders as needed.

· Identify opportunities for process improvement, implement best practices, and lead initiatives to enhance team efficiency and accuracy.

· Prepare and present regular reports on cash application activities, team performance, and key metrics to the leadership.

· Lead, mentor, and manage a team to drive high performance in the function.