Customer Success Manager - EMEA in London, England at Seerist, Inc.

Job Title: Customer Success Manager - EMEA (French Speaking)

Location: London, UK (Hybrid, 3 days in office each week)

Seerist delivers decision-ready intelligence through its SaaS platform, helping security, intelligence, and risk teams identify emerging risks, understand potential impacts, and make decisions before disruption occurs, combining deep human analyst expertise with OSINT-informed AI and a verification infrastructure.

Seerist's clients include government agencies, global institutions, and multinational enterprises, including Fortune 500 companies. The company supports over 450 corporate security, intelligence, and GSOC (Global Security Operations Centre) teams worldwide, with staff based in the United States, the UK, EMEA, and APAC.

We are hiring a French-speaking Customer Success Manager to take ownership of our portfolio of accounts across France, Spain, and other markets in the region. You will be the primary relationship owner for these customers, driving onboarding, adoption, and retention.

• Own the full customer lifecycle for a portfolio of accounts across France, Spain, and the wider region, onboarding, training, adoption, and renewal.
• Deliver onboarding and training, ensuring new customers and users are set up for success from day one, including platform walkthroughs and enablement sessions.
• Build trusted relationships with day-to-day users through to senior stakeholders across security, intelligence, risk, and strategy functions, acting as a strategic advisor on how Seerist supports their objectives.
• Drive product adoption and usage, proactively identifying underused capabilities and running regular check-ins and business reviews.
• Own renewals end-to-end, including proposal, negotiation, and completion, ensuring on-time, successful renewal and retention across your book of business, proactively managing risk and flagging any at-risk accounts early.
• Assist with growth within your existing accounts by identifying and flagging potential opportunities, and supporting the Sales Executive to progress them.
• Coordinate cross-functionally with Product, Research & Collections, and Technical Solutions to resolve customer issues, and relay client feedback to help refine and improve the client experience.
• Maintain accurate account records in HubSpot, ensuring data is captured accurately and in a timely manner.
• Travel periodically to visit customers.

Required:

• Fluent French (native or near-native, written and spoken).
• Fluent English (business-level, written and spoken).
• Minimum 3 years experience in a Customer Success, Account Management, or client-facing role, ideally within a SaaS or intelligence-led, subscription-based environment.
• A track record of managing renewals and supporting account growth in partnership with Sales.
• Strong communication and relationship-building skills, comfortable engaging stakeholders from analysts up to senior leadership.
• Ability to understand client goals, plans, challenges, timelines, and budgets.
• Comfortable working with data platforms and translating technical capability into customer value (training, demos, use-case design).
• Requires the right to work in the UK.

Strongly preferred:

• Prior experience in security, geopolitical risk, threat intelligence, GSOC/security operations, or risk domains.

• Business level Spanish

• Familiarity with HubSpot or similar CRM/CS platforms.

• Work with a fast-growing, leading intelligence platform trusted by global security teams.
• Own a strategically important portfolio spanning France and Spain, with real autonomy and executive visibility.
• Join a collaborative, high-performing EMEA CS and Sales team.
• Competitive salary, bonus plan, pension matching, and long-term incentives.
• Comprehensive benefits including health, dental, vision, and life plans.
• Paid time off plus bank holidays
• A dynamic, diverse, trust-centred culture that values work-life balance and professional development.
• A flexible schedule with remote and office-based work. Three (3) days per week in London office required.
• Tuition Reimbursement
• Professional Development Stipend

Seerist is an equal opportunity employer. Seerist does not discriminate on the basis of race, religion, colour, sex, sexual orientation, gender identity, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment decisions are based on qualifications, merit, and business need.